Problem when Installing ESS

Hi everyone, I have problemns installing ESS, I think is something related with drivers, bocouse the installation rollsback after that. (yes, I know, I my english s u c k s)

Here, the log.

http://alete.com.ar/install.log

PS: I TRIED everything!

 

did you have some other security software prior to Eset? If yes what was it? There might be an uninstaller tool which you might need to run

 

Yes, I did, AVG, and I currently have Trojan Remover, but I think TR don't interfere, does it?
Thanks!

 

use avg removal tool
http://kb.eset.com/esetkb/index?page=content&id=SOLN146&ref=wsf

make sure TR is not running while Eset is installing then try again to install ESS

 

ok, I'll try, I've allready unninstal AVG with your-uninstaller, but I'll try this.
Thanks

 

I used avg removal tool, it still doing the same :S.
the new log (just in case)
http://alete.com.ar/install2.log

 

You may need to run the ESET manual Uninstaller Tool to clear out anything that may have partially installed. Follow the steps in the article below:

http://kb.eset.com/esetkb/index?page=content&id=SOLN2289&ref=wsf

For the sequence number, you may have to run through this step more than once. Each time, press '1' and ENTER, then 'y' to confirm. Once it says the uninstallation was successful, THEN reboot and try to install again.

 

I had already done that, but anyway I did it again, here the log:
http://alete.com.ar/ESETUninstaller.log

and try again to install ESS, without success.... again. Here the log:
http://alete.com.ar/install3.log

 

please?

 

do what was suggested in following thread
www.wilderssecurity.com/showpost.php?p=1916548&postcount=5

 

I'd suggest contacting customer care. It looks like a problem installing the ndis driver so perhaps an ESI log as well as a Procmon log from installation might be needed.

 

I did it, and got no answer.

 

somebody?

 

What area of the world (country) are you in? It might help at this point to contact customer care (as suggested by Marcos).