Problem running backup from Vista task scheduler

Discussion in 'Acronis True Image Product Line' started by mmoore99, Jan 10, 2008.

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  1. mmoore99

    mmoore99 Registered Member

    Joined:
    Nov 1, 2006
    Posts:
    4
    I have created a backup task that I am running from the Vista Task Scheduler as discussed here.

    The backup task is setup to use an Acronis Backup Location and is supposed to do differential backups, creating a new full backup after each six differentials. However, when this task is invoked by the Vista Task Scheduler (or manually from a command prompt for that matter) it always creates a full backup with a new file name. If the backup task is initiated from within the Acronis GUI it works properly and creates a differential backup if a full backup already exists.

    Any ideas why this won't work properly when initiated outside of the Acronis GUI?
     
  2. mmoore99

    mmoore99 Registered Member

    Joined:
    Nov 1, 2006
    Posts:
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    **bump**
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello mmoore99,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please collect some information to let us investigate the problem thoroughly?

    Please create Windows System Information as it is described in Acronis Help Post.

    - Download schedmgr.exe application;
    - Open the command prompt (Start -> Run -> cmd);
    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;
    - Run Acronis Schedule Manager program (schedmgr.exe) once more;
    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;
    - Wait until the scheduled backup runs;
    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please collect the respective Acronis task script.

    Please also create screenshots of Vista scheduler screens with task settings visible.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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