Problem installing ESET Smart Security

Discussion in 'ESET Smart Security' started by icetea, Aug 1, 2011.

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  1. icetea

    icetea Registered Member

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    Hi,

    I have an computer xp ,and I am trying to install ESET Smart Security version 4 on it, but during the beginning of the installation, it shows F-Secure Software might interfere with ESET Smart Security. So, I followed the steps showed on how to uninstall F-Secure, but after uninstalling I still see Shaw Secure folder still left in C Program Files. I couldn't manually delete the folder because whenever I try to delete the folder it says cannot delete domainNames.dat: Access is denied. I have already try the uninstalling tool, but it still didnt work. In the Shaw Secure folder there are Anti-Virus, Common, FSGUI, FSPC, FWES, NRS, Setup, Spam Control sub folders ,and several other files.

    Is there any way to delete Shaw Secure folder or if I select the box that says ignore warning and continue installation, will I have any problems in the future?

    Thank you,
    icetea
     
  2. Cudni

    Cudni Global Moderator

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    try that tool in safe mode
     
  3. icetea

    icetea Registered Member

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    I used the uninstallation tool in safe mode, but it still didnt work

    Thanks for the reply
     
  4. Cudni

    Cudni Global Moderator

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    did you try reinstalling Eset after you ran F-Secure removal tool?
     
  5. icetea

    icetea Registered Member

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    yes I did but it still shows F-Secure Software might interfere with ESET Smart Security
     
  6. Cudni

    Cudni Global Moderator

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    Could you contact Shaw tech support in case they can help further
     
  7. icetea

    icetea Registered Member

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    I did contact them but they were no help to me.
     
  8. snowbound

    snowbound Retired Moderator

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  9. icetea

    icetea Registered Member

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    Yes I have already tried Automatic F-Secure Antivirus Removal Tool
     
  10. NoobStick

    NoobStick Guest

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    Hello icetea
    I have found a thread regarding uninstallation of F-secure in F.secures own forum. There may be some information you can use...or maybe not. Otherwise you can always open a case in F-secure forum, I cannot imagine other that they are willing to help.

    The link: http://forum.f-secure.com/topic.asp?TOPIC_ID=12722

    Best Regards and have a nice day

    NoobStick
     
  11. lodore

    lodore Registered Member

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    eset provide free phone technical support with their license why dont you ring them to see if they will help you get ESS installed?
     
  12. icetea

    icetea Registered Member

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    @NoobStick yes I have already read about topic and I think I will open a forum in there thanks for the suggestion.

    @lodore I didnt know ESET provide free phone technical support I will definitely call them for help
     
  13. dmaasland

    dmaasland Registered Member

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    There is a registry key you need to remove, but as i'm not in the office right now I can't look it up for you. Search the registry for F-Secure.

    A second option is (If you're sure that everything is gone) using IGNORE_CONFLICTS=1 as a command line parameter when opening the installer.
     
  14. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    If you are certain you have removed all files and directories containing the F-Secure software from your computer, try searching the Windows System Registry for the
    [HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\Services\Eventlog\System\F-Secure Gatekeeper]
    key, exporting a copy for safekeeping, deleting it and then trying to install ESET Smart Security.

    Regards,

    Aryeh Goretsky
     
  15. icetea

    icetea Registered Member

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    thanks for all the reply I finally got ESET Smart Security

    Thank you
     
  16. billy13

    billy13 Registered Member

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    Thanks.........:thumb:
     
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