Problem installing Eset Smart Security

Discussion in 'ESET Smart Security' started by bggw, Sep 15, 2009.

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  1. bggw

    bggw Registered Member

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    My computer was infected this morning and my "Panda Internet Security" was useless. I purchased Eset and I have been unsuccessful in installing it. the error I am getting is "'eset service' (ekrn) failed to start services. verify that you have sufficient previleges to start system services." I know the trojan or viruse is preventing the install, but how do I get around this problem?
     
  2. ronjor

    ronjor Global Moderator

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  3. HKEY1952

    HKEY1952 Registered Member

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    First.....Welcome to Wilders Security Forums


    .....Also try this:

    01)- Microsoft Malicious Software Removal Tool (must accept ActiveX):
    http://www.microsoft.com/security/malwareremove/default.mspx

    02)- Microsoft Live OneCare Online Scanner (must accept ActiveX):
    http://onecare.live.com/site/en-US/default.htm

    03)- Avira Antivir Rescue System (download the .exe not the .iso):
    http://www.avira.com/en/support/support_downloads.html

    Description and Instructions for Avira Antivir Rescue System CD Creation:
    The Avira AntiVir Rescue System a Linux-based application that allows accessing computers that cannot be booted anymore. Thus it is possible to repair a damaged system, to rescue data or to scan the system for virus infections.
    Just double-click on the rescue system package to burn it to a CD/DVD. You can then use this CD/DVD to boot your computer. The Avira AntiVir Rescue System is updated several times a day so that the most recent security updates
    are always available.

    04)- Panda Internet Security 2008/2009 Removal Tool:

    Instructions and Download:
    http://www.pandasecurity.com/homeusers/support/card?id=60027

    Direct Download from Panda:
    http://www.pandasecurity.com/resources/sop/UNINSTALLER_09.exe

    05)- ESET Smart Security Kernel Service does not start:
    http://kb.eset.com/esetkb/index?pag...earch&viewlocale=en_US&searchid=1253069075007

    06)- System freezes after installing my ESET security product:
    http://kb.eset.com/esetkb/index?page=content&id=SOLN559


    HKEY1952
     
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