Problem Installing Disk Director Suite 10

Discussion in 'Acronis Disk Director Suite' started by rayc, Apr 3, 2009.

Thread Status:
Not open for further replies.
  1. rayc

    rayc Registered Member

    Joined:
    Apr 3, 2009
    Posts:
    3
    I'm installing Disk Director 10 on a 2 year old XP Pro computer with a C: and D: partitions. The C drive is small (14Gb) and the D drive is 100Gb. The C drive has less than 2Gb available is the reason for repartitioning. I've cleaned the drive of most everything non-essential to get the available up to 2Gb (before clean-up <605mb was available). When I install Disk Dir, I get the initial menu screen and when I click on the "install" selection and get the Windows "preparing to install" screen and then nothing. It just stays there (over 1 hour). I see no hard drive activity or warning pop-ups. Plenty of RAM - 2Gb, no start-up programs. Anti-virus/anti-spam software off. What am I missing?
     
  2. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,481
    Location:
    California
    What build of DD are you using?

    Are you installing for All Users? Default settings, Custom settings?

    Is XP current with Windows Update (including Service Packs)?
     
  3. rayc

    rayc Registered Member

    Joined:
    Apr 3, 2009
    Posts:
    3
    What build of DD are you using?


    10.0.2160


    Are you installing for All Users? Default settings, Custom settings?

    I haven't made it that far yet. I plan on installing to all users and default settings.

    Is XP current with Windows Update (including Service Packs)?

    Windows XP SP2 installed.

    I appreciate any help.​
     
  4. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,481
    Location:
    California
    Are you installing from a CD or from the DD downloaded installer? If you downloaded it, have you redownloaded the file or checked the MD5 value to verify it's not corrupted?

    Have you cleared your TEMP folders? This can help in some cases when Acronis programs won't install properly.

    Have you tried extracting the MSI file and installing it directly? You can do this by running the installer, right-clicking on the "Install..." option and selecting Extract from the pop-up menu. Save the MSI file and then try running it to install DD.
     
  5. rayc

    rayc Registered Member

    Joined:
    Apr 3, 2009
    Posts:
    3
    Are you installing from a CD or from the DD downloaded installer? If you downloaded it, have you redownloaded the file or checked the MD5 value to verify it's not corrupted?

    I downloaded and redownloaded the file. It doesn't appear to be corrupted.

    Have you cleared your TEMP folders? This can help in some cases when Acronis programs won't install properly.

    Temp folders are cleared and no help.

    Have you tried extracting the MSI file and installing it directly? You can do this by running the installer, right-clicking on the "Install..." option and selecting Extract from the pop-up menu. Save the MSI file and then try running it to install DD.

    I'll try that. I'm not close to that computer until next week but I'll report what I find.

    Thanks for all of your help, MUDCRAB (cool name!):thumb:
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello rayc and MudCrab,

    Thank you for choosing Acronis Disk Director Suite 10.0

    Please accept our apologies for the delay with the response.

    If above suggestions does not help, please create MSI Log as it is described here, then attach it to the thread.

    We are looking forward to hearing back from you at your earliest convenience.

    Thank you.

    --
    Alexander Nikolsky
     
Thread Status:
Not open for further replies.