Problem after un-instaling True Image 7.0

Discussion in 'Acronis True Image Product Line' started by Pieuweke, Sep 6, 2004.

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  1. Pieuweke

    Pieuweke Registered Member

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    We are facing the following problem.

    We are using True Image to make backups of machine, before they ship to a customer.

    After un-installing True Image, all network setting are gone.

    The OS is Windows NT 4.0 service pack 6 (yes, I know).

    No setting can be made or altered.
    When True Image is re-installed everything is OK again.

    Is this problem solved in version 8.0?
    We buy approx. 50 licenses per year, so the boss wants to know wether this is solved.

    thanks.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    Could you please do the following?

    - Run "regedit" command;
    - Find the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters registry key;
    - Increase the IRPStackSize value or create it and set to 18, if it does not exist.

    This could help you to resolve the problem.

    Thank you.
     
  3. Pieuweke

    Pieuweke Registered Member

    Joined:
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    Still doesn't work.

    All entries in the network Services and Protocols stay empty.
    The services and protocols are running, but you can't add/edit these.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    Please write to Acronis Support at support@acronis.com providing all the information you mentioned here. Our experienced supporters will investiagte the problem and hopefully find a fix for it.

    Thank you.
     
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