primary and extended partition problem after restore/resize

Discussion in 'Acronis True Image Product Line' started by Mike_Bailey, Dec 28, 2005.

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  1. Mike_Bailey

    Mike_Bailey Registered Member

    Nov 26, 2005
    All TI9 actions are done using the Acronis CD boot disk.

    Windows 2000 operating system. I backed up each partition on the boot drive which has four partitions: C (fat16, 1 gig) - D (NTFS, 6 gig, W2K operating system) - E (6 gig) - F (25 gig). E: and F: have no data. When I restore both/either C: or D: there's no option to resize the partition, whether I backup the entire 40gig boot drive or individual partitions and/or restore in part or whole.

    So in Windows I deleted the logical drives E: and F:, leaving a 31 gig unused, EXTENDED partition.

    Then I restored D: and had the option of resizing that partition on restore. I did so, using 12 gig. All that went fine, leaving about 27 gig of unused space. However, once I booted Windows, went to disk manager and tried to create a partition out of the unused space, I no longer had the option of creating an extended partition. The only option offered was to create a primary partition, which is wrong and would be in conflict with the primary partition Windows is on and includes logical drive D:

    Since that didn't work and I saw no way out of this problem, I restored the entire boot drive from a full drive image I had made before attempting this.

    Is this a known bug/problem in True Image 9 (build 2323) where the attribute of the partitions or empty space is left in a bad or incorrect state so that Windows can not use it as an extended partition?

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Mike_Bailey,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that your Bootable Rescue CD created using the latest build (2323) of Acronis True Image 9.0 which is available at:

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    Please also check each partition of your hard drive by Windows utility. To do this please use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive. Note that you will need to reboot your computer in order to scan the system partition.

    If the problem still persists after installing the update and checking the hard drive then please do the following:

    - Create Acronis Report as it is described in Acronis Help Post and rename it to report_before.txt;

    - Reproduce the problem, create Acronis Report once more and rename it to report_after.txt;

    - Describe actions taken before the problem appears step-by-step.

    Please submit a request for technical support. Attach the collected report files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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