We've only ever received ONE email from you in the history of this company Greg ... not "in the last week", but YESTERDAY ... and Makalita replied to it a few hours later . . . . . [Private email contents removed as per TOS - Blue The mailout we sent you and all other NOD32 users licensed with ESET Australia ended with "Please do not email us with requests for more information ... there's nothing more we can tell you at this time. Contact your NOD32 reseller (or check our website) in a few days for further information on how to upgrade." What it says is what it means ... replies to that mailout are automatically trashcanned.