PrevxCSI FP

Discussion in 'other anti-malware software' started by HURST, May 13, 2008.

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  1. HURST

    HURST Registered Member

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    Hi.

    I can't find an option on CSI to submit a false positive.
    It flags msdmo.dll as a Malware Downloader.

    Since neither SAS, nor CureIt detect it, and based on this info from liutilities.com:

    I'm quite certain that it's a FP. Anyone knows how to submit files to Prevx?
     
  2. midway40

    midway40 Registered Member

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    I once had a FP with explorer.exe after a Vista update and Marco had me to send him the file. Within an hour the FP was fixed.

    But I do not have the addy right now. Marco (EraserHW) will probably be along and PM you the addy.
     
  3. EraserHW

    EraserHW Malware Expert

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    In Prevx CSI, when you get to the list of infected files (after the scan), right click on the infected file to report a False Positive directly to us :)

    Best regards,

    Marco
     
  4. HURST

    HURST Registered Member

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    Thanks for the answer, will do ASAP.
     
  5. Bunkhouse Buck

    Bunkhouse Buck Registered Member

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    Fortunately, there are not many FPs. I had one a few months ago, I submitted it as a FP, and you corrected it. Excellent customer service and solid products. :thumb:
     
  6. EraserHW

    EraserHW Malware Expert

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    You're more than welcome :)
     
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