Prevx Update Failed, Try Again Later

Discussion in 'Prevx Releases' started by ace55, May 14, 2010.

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  1. ace55

    ace55 Registered Member

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    Hello,

    I have been receiving this error since yesterday upon manual updates. Other security software: Sandboxie, CIS v4, Immunet. Automatic updates simply fail, after I grant Prevx permission to write to C:\ProgramData\PrevxCSI\~PrevxCSIUpdate.exe when prompted by Comodo. I am stuck on v.140. Manual updates pop up a message on screen, saying download complete, installing updates. Then the update failed message appears. I'm running under LUA on windows 7 x64.

    If there is no easy fix, I will reinstall, but I felt obliged to bring this issue to your attention.

    Thanks in advance.
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    There is an issue under LUA and Prevx is working on it and hopefully in the next couple of Builds this will be fixed! But in the mean time go into your Admin Account and update there by Clicking on "Check for Updates" via GUI! Some info on the issue: https://www.wilderssecurity.com/showthread.php?t=272444

    HTH,

    TH
     
    Last edited: May 15, 2010
  3. ace55

    ace55 Registered Member

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    Thanks for the link! This allowed me to update Prevx.
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    Glad to help and great you have it updated now! :thumb:

    TH
     
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