Prevx to webroot

Discussion in 'Prevx Releases' started by Flake, Jun 13, 2013.

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  1. Flake

    Flake Registered Member

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    no please or thank you, and is if by magic my prevx install has disappeared (half way through it's license), only to be replaced by a failed install of webroot.

    Seriously unimpressed.

    Is there a manual uninstall "how to" available, as the uninstaller doesn't work (as much as the installed programme doesn't work).
     
  2. SIR****TMG

    SIR****TMG Registered Member

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    Got mine today also, Installed with no problems.
     
  3. Biscuit

    Biscuit Registered Member

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    Not impressed either.

    Today is have had around 400 phone calls & emails from concerned customers that their security has gone.

    Thanks for nothing Webroot!
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    Last edited: Jun 13, 2013
  5. Dermot7

    Dermot7 Registered Member

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    Hi Flake, sorry to hear the upgrade from Prevx 3.0 didn't go well. There are some manual uninstall instructions here might help: http://community.webroot.com/t5/Web...ntrol-Panel-and-Start/ta-p/34688#.UXw_tspKuaE
    Some earlier info frrom PrevxHelp (Dev) here: https://www.wilderssecurity.com/showpost.php?p=2202313&postcount=4

    Here is a new download of WSA:
    http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

    If you need to convert your Prevx license key/s from Support: https://detail.webrootanywhere.com/servicewelcome.asp?

    Hope you will give SecureAnywhere (Prevx 4) a chance to see how much an improved version of Prevx it actually is.

    edit: Thanks TH...never saw you :)
     
  6. Dermot7

    Dermot7 Registered Member

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    GB Business Support: http://www.webroot.co.uk/En_GB/support-business.html
     
  7. Triple Helix

    Triple Helix Webroot Product Advisor

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    Thanks Dermot for supplying more info!

    Cheers,

    Daniel
     
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Sorry to hear about the difficulties you've experienced. We've migrated several hundred thousand customers already without incident over the last few weeks but are watching anything new as it comes in very closely. If you could please write into our support inbox as the posters here have outlined, they will help get you squared away with a working build and hopefully be able to diagnose what went wrong.

    Please let me know if you have any questions!
     
  9. Flake

    Flake Registered Member

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    My question is why it's doing all this in the background, without even a pop up to say "do you want to upgrade" or even "you will be upgraded".

    for a niche security tool that many have specifically sought out it's rather bad form to do this behind the scenes update nonsense.
    Perhaps Id rather continue running the legacy version of prevx3 until the end of my two year license?

    I don't have a choice, which for a security tool is unacceptable.
     
  10. Flake

    Flake Registered Member

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    Thanks for the info Dermot, much appreciated. However, without wishing to sound belligerent I wish Webroot had given me the chance to say no thanks.
     
  11. TonyW

    TonyW Registered Member

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  12. Techfox1976

    Techfox1976 Registered Member

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    Flake,

    Prevx already updated automatically to newer versions of Prevx as they became available and would continue to do so even across major versions. So Prevx 2 auto-updated to Prevx 3, and now Prevx 3 auto-updated to Prevx 4, which happens to be under the Webroot name banner but otherwise is written wholly by the Prevx coders. Even the existing use of the old database is limited in capability since the old system worked on a limited set of data compared to Prevx 4.

    Also noteworthy is the fact that you really couldn't continue to use the old version until the end of your subscription, since the database that drives it will be going away. So you got the exact same thing as if you were moving from Prevx 2 to Prevx 3, which happened automagically. Just now it's Prevx 4 by Webroot but not really by Webroot since Webroot just provided resources for the Prevx team to use.
     
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