Prevx Scan Log Use

Discussion in 'Prevx Releases' started by PrevxHelp, Apr 19, 2010.

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  1. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Hello all,
    A few members have voiced concerns/confusion with regard to scan logs. Scan logs are our primary means of debugging issues as most of Prevx is driven from the community database. A scan log provides us with unique identifiers for each of the files scanned by Prevx and allows us to quickly drill down to the precise issue at hand.

    If you're experiencing any browser slowness or other issues, our general approach to start debugging will be to have you click Tools > Save Scan Results and send the log to report@prevxresearch.com.

    We'll then write back as soon as we've finished analyzing your scan log hopefully with instructions to scan your PC again and then reboot which will generally correct any issues once we've made changes to the files referenced in your log.

    Please let me know if you have any questions with this process!
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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  3. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hmm, you don't get always responses to send in log file reports.. :cautious: :blink:

    regards,

    iNsuRRecTiON
     
  4. Uli9000

    Uli9000 Registered Member

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    Edinburgh
    Thanks for the clarification Joe

    Uli
     
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