Prevx - How do you disable??

Discussion in 'Prevx Releases' started by Denny Crane, Aug 31, 2010.

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  1. Denny Crane

    Denny Crane Registered Member

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    I'm trying to install a new printer and trial copy of Office 2010. Instructions say to disable everything (including antivirus, spyware guards, etc). I went through the services.msc list and checked everything off, BUT can't seem to disable the Prevx CsiScanner no matter what. I like Prevx but it does seem to be a little TOO watch-doggy and there are times I just want to put it on stand-by for scans. Can someone please help with this? I already tried to install the programs without disabling CSI and it won't work. Thanks

    Also, if it's impossible to disable--kinda scary thought--how do you completely remove? It's not under add/remove as it has the stealth name awhoijvd.exe and you can't even end the process in task manager (operation couldn't be completed, handle invalid).
     
    Last edited: Aug 31, 2010
  2. trjam

    trjam Registered Member

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    right click on tray icon and choose stop protection for as long as you need.
     
  3. Denny Crane

    Denny Crane Registered Member

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    Is that supposed to stop the program from running in processes and services too? awhoijvd.exe is still running in processes. I've disabled the program before, but it doesn't completely disable--also there appears no way to stop the CSI Scanner running in services as the option is grayed out. You can change startup type to auto, manual, disable, but when you "apply" nothing happens.
     
  4. trjam

    trjam Registered Member

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    awhoijvd.exe isnt even listed in my processes. I dont think this is part of Prevx.
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    Last edited: Aug 31, 2010
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    By the sounds of it he installed the Randomized Filename version! @ Denny Crane - Also do as trjam suggested but this time choose Remove Protection at the bottom of list but you will have to reboot to get Prevx started again!

    TH
     
    Last edited: Aug 31, 2010
  7. trjam

    trjam Registered Member

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    all I know is that when I needed to install something, disabling by right clicking worked just fine. Denny, I guess my question is, have you tried that. Before I uninstalled I would give it a shot.
     
  8. Denny Crane

    Denny Crane Registered Member

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    It's possible I got the Randomized Filename version. I know it was referred to as "stealth" at the time. Is that bad? I thought it was more secure, but apparently it's TOO secure and dug in.

    Anyway to answer your question, yes have tried right click disable. Had it set on 4 hours but now "removed" as suggested. Doesn't seem to have much of an affect. Also, the "stealth" name is still active under processes with Prevx "removed". I'll try the printer install again. If still no luck, will follow the link to uninstall. What settings do you recommend on reinstall?
     
  9. CloneRanger

    CloneRanger Registered Member

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    On second thoughts, even though what i initially posted could very well have worked :D and was also tongue in cheek, i'll leave it to the official suggestions ;)

    Hope you get sorted :thumb:
     
    Last edited: Aug 31, 2010
  10. Triple Helix

    Triple Helix Webroot Product Advisor

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    Can you tell us what version you had installed? Prevx 3.0.5.xxx and if you have the paid version of SafeOnline included? As I can't find any info with that filename awhoijvd.exe on Google? I think it would be best to wait for PrevxHelp to reply for further instructions!

    TH
     
    Last edited: Aug 31, 2010
  11. Denny Crane

    Denny Crane Registered Member

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    Triple Helix - 3.0.5.187 - No paid SafeOnline - Think I had a trial at one time.

    Yes, I searched forever on Google for the name of that process and finally found the answer in a system search. How long is the wait to hear from PrevxHelp usually? I ask because I need to get this printer online soon. Thanks

    CloneRanger - Please, no tongue :D :gack: No problem, help appreciated.
     
  12. Triple Helix

    Triple Helix Webroot Product Advisor

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    You should be able to install your Printer and Office 2010 without problems! Just make sure your other security is disabled! And after download the standard Prevx 3.0.5.187 from here: http://info.prevx.com/download.asp?grab=prevxcsi and install again! After you have everything installed do a scan and send a scan log to Prevx as stated in this post: https://www.wilderssecurity.com/showpost.php?p=1662381&postcount=1 and ask them what that file is? awhoijvd.exe And PrevxHelp drops by many times a day!

    HTH,

    TH
     
    Last edited: Aug 31, 2010
  13. Konata Izumi

    Konata Izumi Registered Member

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    invalid handler >__<
    try to lower self protection.
     
  14. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Hello :)
    As trjam/TH/others have said, simply right clicking on the tray icon and selecting "Stop Protection" and selecting the time period to disable it for (one hour should be more than enough) will cause Prevx to step out of the way for any installation. You don't need to uninstall Prevx at all - the services will still be running but it will not impact the installation.

    However, it may be worth noting that you can leave Prevx fully active without a problem as well - I've just tried this myself earlier today installing Office 2010 and a new printer on a netbook with Prevx installed and active and everything went smoothly :)

    Let me know if you have any questions!
     
  15. Denny Crane

    Denny Crane Registered Member

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    This is very odd. I think I need to first get a grip on what could possibly be holding this system back from the install. I've tried to install just about every version of Office2010 now without luck. Keep getting an error message saying there was a problem with the install. Download goes fine. Something goes off after double clicking the .exe file--gets to about the 3rd step and suddenly there's a problem every time. This happens in safe mode install with a clean boot as well. What the heck could it be?? Should I maybe send you guys a full scan, and should I do that with the current awhoijvd version or remove that (and how--just delete the file?) and download the latest regular version as Triple Helix posted?
     
  16. Triple Helix

    Triple Helix Webroot Product Advisor

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    If you have Prevx still installed Please send a scan log as stated in this post: https://www.wilderssecurity.com/showpost.php?p=1662381&postcount=1

    HTH,

    TH
     
  17. Denny Crane

    Denny Crane Registered Member

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    Log sent. PM Sent. BTW how long usually before you hear back?
     
  18. Triple Helix

    Triple Helix Webroot Product Advisor

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    Usually within 24 hours!

    TH
     
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