I am beside myself with shock and dismay. Shock because I cannot believe that Nod32 actually missed 6 rootkits all on the same day. They've never, ever missed 1 in all the years I've used them. Dismay because Prevx will NOT let me clean them up. Due to just plain bad luck and these 2 error numbers, I cannot activate my license in order to get SIX rootkits off of my laptop and they've been there for 3 days while I've been killing myself trying to resolve this nightmare - Error:L044 and ERROR:CHK008 Now, I have almost a year left on my 2 year Prevx SafeOnline renewal (it's pretty obvious that I knew nothing at all about the Webroot deal + WSA changeover at the time) and since I'm frantic and apoplectic here over BOTH Prevx and ESET missing 6 rootkits (SIX!!!!) and me not being able to clean them up because Prevx, who let them in, then scanned and found them will NOT let me activate my PAID FOR with good hard-earned money license over technicalities/very strict license policies. I respect their policies and understand the need for them and them being strict having worked for many decades in the corporate world. I also am very familiar with "hands on" dealings with customers, and not only keeping them, but keeping them fully satisfied and happy to be a customer for many years. I learned quickly and became very good at it. Will the very nice and wonderful WEBROOT person in charge here kindly and as soon as humanly possible, please, please, please, take the remainder of my Prevx license and give me my WSA one today please, please? I'll give you one of my brothers to make up any tiny price difference if I'm actually to be charged more money in view of the ugly facts here and considering this major inconvenience, dangerous position I find myself in Through No Fault Of My Own and remain in until someone gets back to me and gets me out of this very dangerous mess and nightmare. I'm asking for help and I've got to get on the Webroot now; I won't feel protected or better at all until those rootkits are gone, no more appear and I'm on our new WSA program. I've been waiting forever and ever to be contacted and now I no longer have that luxury unfortunately. I did try submitting the many Prevx scans I did to VirusTotal. I am not familiar with it and think I may have eventually gotten it done correctly and if that's true, it came out clean. Not sure, so don't take that as fact. Here are the 6 rootkits, for what it's worth - a tiny portion of the scan as I don't know the Wilders Forum policy of posting an entire Prevx scans and publicly exposing yourself entirely on the Internet, etc. Got to get rid of all 6 of them and yesterday isn't soon enough for me. Then got to get rid of Prevx SafeOnline and get on WSA immediately if not sooner. Obviously with BOTH Prevx and ESET Nod32 sleeping on the job, I am NOT protected at all. Some non-malicious files are not included in this log. Heuristics Settings: Age: 1, Pop: 1, Heu: 2 (Dir: 1) Last Scan: Fri 2011-12-23 06:51:43 Pacific Standard Time. Number of Scans: 5. Last Scan Duration: 3 minutes 14 seconds. [R<00480020>] (ACTIVE) c:\windows\syswow64\urlmon.dll [PX5: 450C3B160029BCFACA6B1216D4DF45002D24D445] Malware Group: Caution.MismatchData [R<00480020>] c:\windows\syswow64\wininet.dll [PX5: FEA8E92600894D46FA4B0EBC769E6200FB5284CC] Malware Group: Caution.MismatchData [R<00480020>] (ACTIVE) c:\windows\syswow64\iertutil.dll [PX5: CBB7350500CF9AADA4131F66C4E1920042EC6A06] Malware Group: Caution.MismatchData [R<00480020>] c:\windows\syswow64\iertutil.dll_old0 [PX5: CBB7350500CF9AADA4131F66C4E1920042EC6A06] Malware Group: Caution.MismatchData [R<00480020>] c:\windows\syswow64\urlmon.dll_old0 [PX5: 450C3B160029BCFACA6B1216D4DF45002D24D445] Malware Group: Caution.MismatchData [R<00480020>] c:\windows\syswow64\wininet.dll_old0 [PX5: FEA8E92600894D46FA4B0EBC769E6200FB5284CC] Malware Group: Caution.MismatchData Thanks in advance and Happy Holiday Season!