Prevx crashed on me while i was heavily surfing the web

Discussion in 'Prevx Releases' started by Phantasm, Dec 1, 2009.

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  1. Phantasm

    Phantasm Registered Member

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    It crashed on me, is there anything i should do? send you a crash log or something?
     
  2. Fajo

    Fajo Registered Member

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    Did it crash or did it upgrade versions. I once had it exit I thought maybe it crashed but it was just updating to a newer version.
     
  3. Phantasm

    Phantasm Registered Member

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    Yeah thing is, it gave me a Windows Prevx has crashed kinda message, if it just closes i know it's a update
     
  4. Fajo

    Fajo Registered Member

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    Need some info. What OS you running what other security programs if any you got installed, And when does it do it the most. (Example) Image sites or Flash sites any info would be helpful.
     
  5. Phantasm

    Phantasm Registered Member

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    Sadly it only happened once, it seems to me it's extremely rare

    XP - SP3
    WinPatrol + ZA + SpywareBlaster
     
  6. Fajo

    Fajo Registered Member

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    I don't know then. If it happens again Note down what you are doing where you are and such so you can report it back. Joe may have some other ways of looking so I would wait for his response also. (PrevxHelp)
     
  7. Phantasm

    Phantasm Registered Member

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    alright then
     
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    The Windows Event Viewer may have some data on the crash, if you click Start > Run > and type eventvwr.msc and then browse through the Application folder, it will (hopefully) show some details about an Error related to prevx.exe

    If you could paste those details here, that would be a big help!

    Thanks :)
     
  9. rolarocka

    rolarocka Guest

    I dont want to hijack this thread but i have 8 "Application Hang/Error" related to prevx.exe in my Logs. Do you want them per PM? Prevx sometimes crashes under heavy load/fast files reading? I noticed that sometimes but its rare...
     
    Last edited by a moderator: Dec 1, 2009
  10. Fajo

    Fajo Registered Member

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    Might be worth doing just incase this solves you issue also.
     
  11. rolarocka

    rolarocka Guest

    Lets wait what Joe says. I can save them as .evtx, .xml, .txt and .csv. o_O
     
  12. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    .xml would be the best way :) We are definitely interested in fixing anything even if it occurs in fast motion only (possibly indicative of a race condition). If you could send them to report@prevxresearch.com and make some mention of "Joe" in the subject line, it will get to me :)

    Thanks for the help! :thumb:
     
  13. rolarocka

    rolarocka Guest

    I have sent you the logs. The e-mail is called "Joe - prevx crash logs". I hope the logs will help something.
     
  14. Phantasm

    Phantasm Registered Member

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    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 01/12/2009
    Time: 16:32:14
    User: N/A
    Computer: ANONYMATO-00499
    Description:
    Faulting application prevx.exe, version 3.0.5.28, faulting module , version 0.0.0.0, fault address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 70 72 65 ure pre
    0018: 76 78 2e 65 78 65 20 33 vx.exe 3
    0020: 2e 30 2e 35 2e 32 38 20 .0.5.28
    0028: 69 6e 20 20 30 2e 30 2e in 0.0.
    0030: 30 2e 30 20 61 74 20 6f 0.0 at o
    0038: 66 66 73 65 74 20 30 30 ffset 00
    0040: 30 30 30 30 30 30 0d 0a 000000..


    0x00 seems to me that it's not giving you any clues?, but then again your the expert :D
     
  15. rolarocka

    rolarocka Guest

    Did the logs help? I doubt it... But if yes i would certainly be happy :)
     
  16. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    They did :) (at least the non-0x0's - those aren't exactly very indicative of anything useful :D)

    We have narrowed down the source of most of the issues and will have a fixed version early next week.

    Thanks for the help!
     
  17. rolarocka

    rolarocka Guest

    I have a crash log about CSIScanner and Service Control Manager. Could it be useful?
     
  18. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    The Service Control Manager saying that it stopped is normal - it starts and stops itself abruptly and our self protection prevents Windows from seeing that it is safely stopping :D

    Nothing to worry about, I suspect :) Thanks for the watchful eye!
     
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