Discussion in 'Prevx Releases' started by Phantasm, Dec 1, 2009.
It crashed on me, is there anything i should do? send you a crash log or something?
Did it crash or did it upgrade versions. I once had it exit I thought maybe it crashed but it was just updating to a newer version.
Yeah thing is, it gave me a Windows Prevx has crashed kinda message, if it just closes i know it's a update
Need some info. What OS you running what other security programs if any you got installed, And when does it do it the most. (Example) Image sites or Flash sites any info would be helpful.
Sadly it only happened once, it seems to me it's extremely rare
XP - SP3
WinPatrol + ZA + SpywareBlaster
I don't know then. If it happens again Note down what you are doing where you are and such so you can report it back. Joe may have some other ways of looking so I would wait for his response also. (PrevxHelp)
The Windows Event Viewer may have some data on the crash, if you click Start > Run > and type eventvwr.msc and then browse through the Application folder, it will (hopefully) show some details about an Error related to prevx.exe
If you could paste those details here, that would be a big help!
I dont want to hijack this thread but i have 8 "Application Hang/Error" related to prevx.exe in my Logs. Do you want them per PM? Prevx sometimes crashes under heavy load/fast files reading? I noticed that sometimes but its rare...
Might be worth doing just incase this solves you issue also.
Lets wait what Joe says. I can save them as .evtx, .xml, .txt and .csv.
.xml would be the best way We are definitely interested in fixing anything even if it occurs in fast motion only (possibly indicative of a race condition). If you could send them to firstname.lastname@example.org and make some mention of "Joe" in the subject line, it will get to me
Thanks for the help!
I have sent you the logs. The e-mail is called "Joe - prevx crash logs". I hope the logs will help something.
Event Source: Application Error
Event Category: None
Event ID: 1000
Faulting application prevx.exe, version 18.104.22.168, faulting module , version 0.0.0.0, fault address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 70 72 65 ure pre
0018: 76 78 2e 65 78 65 20 33 vx.exe 3
0020: 2e 30 2e 35 2e 32 38 20 .0.5.28
0028: 69 6e 20 20 30 2e 30 2e in 0.0.
0030: 30 2e 30 20 61 74 20 6f 0.0 at o
0038: 66 66 73 65 74 20 30 30 ffset 00
0040: 30 30 30 30 30 30 0d 0a 000000..
0x00 seems to me that it's not giving you any clues?, but then again your the expert
Did the logs help? I doubt it... But if yes i would certainly be happy
They did (at least the non-0x0's - those aren't exactly very indicative of anything useful )
We have narrowed down the source of most of the issues and will have a fixed version early next week.
Thanks for the help!
I have a crash log about CSIScanner and Service Control Manager. Could it be useful?
The Service Control Manager saying that it stopped is normal - it starts and stops itself abruptly and our self protection prevents Windows from seeing that it is safely stopping
Nothing to worry about, I suspect Thanks for the watchful eye!
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