Prevx causing USB device error

Discussion in 'Prevx Releases' started by Biscuit, Sep 6, 2009.

Thread Status:
Not open for further replies.
  1. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    Got this today from the new Prevx when I tried to safely remove my USB drive:

    The application \Device\HarddiskVolume1\Program Files\Prevx\prevx.exe with process id 396 stopped the removal or ejection for the device USB\VID_0781&PID_5408\0000060409092753.

    In what may or may not be also relevant, I am unable to print to any USB printer.
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Could you let me know if you installed Prevx from that USB stick or if you had run any new programs from that USB stick within that Windows session?

    Thanks! :)
     
  3. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    Hi

    I used the stick only to download & save a fresh copy of prevxfree.exe direct onto the stick from the Prevx website.

    I can also confirm that it was definitely the latest version of Prevx that broke my printing capability. I have uninstalled Prevx, rebooted, reg clean with JV16 (although Prevx left nothing) & the printing works perfectly.
     
  4. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    Bumping this thread as it's a serious issue.
     
  5. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    I think the best solution at this point will be to install the live version of Prevx from http://info.prevx.com/downloadcsi.asp which has been unchanged in > 4 months and should not contain this issue. We're still working through a number of changes in the .183 build which will improve stability all around and may fix these USB/printer issues by-proxy but if not we will investigate them closer.
     
  6. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    I had the old version before it updated itself. Shirley if I download the previous version it will update & I'll get all the hassle (Nod32 & printing) again?
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    The .183 build is not available for update from the live build. If you uninstall .183 and then download .65 from http://info.prevx.com/downloadcsi.asp it will not automatically update back to .183.

    Let me know if your experience is any different :)
     
  8. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    Joe, but that's what mine did. I had .65 & it auto updated to the beta. The other computers on my network have not done so.
     
  9. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    So you must of had the Beta version of .65 still installed like I did and it did auto Update to the new Beta .183

    But for me to get the new Browser Protection to function I had to Uninstall and reinstall .183

    HTH,

    TH
     
  10. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    I don't run Beta's on my main pc, but I'll download & install Prevx3 from the website.

    Cue the Prevx licence issues due to the reinstall! :rolleyes:
     
  11. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    There should not be any license issue from reinstallation - the only time there may be a licensing issue is when the PC is reformatted which resets our Windows-installation-based identifier, but we are working on implementing a complementary system which will alleviate/simplify this process.
     
  12. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    Yup, reinstalled with no issues!
     
Thread Status:
Not open for further replies.