Prevx 3 and Firefox problem

Discussion in 'Prevx Releases' started by mesaboogieman, Mar 27, 2010.

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  1. mesaboogieman

    mesaboogieman Registered Member

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    Hi
    I have recently purchased PrevX 3 with SafeOnLine and now find that when I start Firefox it sometimes fails to start and puts up an error reporting box. If I close this box and restart Firefox it's usually ok again.

    I am running Win7 X86 with PrevX 3.106 , DefenceWall V3 and Admuncher

    I was not having this problem prior to installing PrevX 3. Has anyone else experienced this problem?

    Thanks
    mesaboogieman
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    Your version of Firefox? And did you try a reboot?

    TIA,

    TH
     
  3. mesaboogieman

    mesaboogieman Registered Member

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    Hi
    Had problem with Firefox 3.6 and now updated 3.6.2 but problem still exists.

    I have not bothered to 'reboot' as usually closing the Firefox error repoting box and restarting Firefox solves the problem.

    As this problem does not occur every time I start Firefox it's difficult to figure out what the problem is. All I know is it was not happening before I installed PrevX so I thought I would enquire if anyone else has seen this problem.

    Update: I have uninstalled Admuncher and installed Adblock Plus to see if this helps. I did have a similar problem when I tried to use IE8 with Trusteer Rapport and Admuncher before switching to FireFox. Admuncher seems to be the common factor. We shall see and report back.
     
    Last edited: Mar 27, 2010
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    In this case it would be best to do a scan and save the log and send it to report@prevxresearch.com with a link to this thread as some others are having problems see here but mine is working fine as I don't use any Ad Blockers!

    TH
     
  5. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    :thumb: As always, TH has the perfect response :D Thanks for the help, TH!
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    Anytime as always! ;) And your welcome as always!

    TH
     
  7. mesaboogieman

    mesaboogieman Registered Member

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    Hi
    Update:
    I have now been running PrevX/SOL with Firefox and Adblock for two days rather than Firefox and Admuncher and I have not had a single instance of Firefox not starting correctly.

    This leads me to think there is some incompatability between PrevX/SOL and Admuncher when using Firefox.
     
  8. pegas

    pegas Registered Member

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    Yeah, it is probably locked down to Firefox only because I am using Opera and Ad Muncher without issues or I am not aware of any at least :D
     
  9. papillonn

    papillonn Registered Member

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    I believe there is serious problem in prevx with firefox and chrome browsers.
     
  10. EliteKiller

    EliteKiller Registered Member

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    If that is the case you really need to provide ample commentary instead of a vague response.
     
  11. Triple Helix

    Triple Helix Webroot Product Advisor

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    He's also got a thread going on here also https://www.wilderssecurity.com/showthread.php?t=268301 have a look at the last post and it seams he has it sorted?

    TH
     
  12. papillonn

    papillonn Registered Member

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    Thanks TH, that is correct, somehow i figured out. :)
     
  13. Triple Helix

    Triple Helix Webroot Product Advisor

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    Can you share anymore info to us maybe it will help others with the same problem?

    TIA,

    TH
     
    Last edited: Mar 31, 2010
  14. papillonn

    papillonn Registered Member

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    i only switched safe online on/off when i start the computer in safe mode. after i restart it normal mode and everything is ok.
     
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