Possible incompatibility between F-Secure IS und WSA

Discussion in 'Prevx Betas' started by mHazweiO, Sep 8, 2011.

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  1. mHazweiO

    mHazweiO Registered Member

    Joined:
    Jan 31, 2010
    Posts:
    21
    Location:
    Bavaria, Germany
    Hi,

    I noticed a probable incompatibility between F-Secure Internet Security 2011 and WSA (private beta, 8.0.0.12). Both are installed in a virtual machine (Vista x64).
    My problem is that I can never open FF 6.0 when both security softwares are active. It crashes every time (german windows version):

    Problemsignatur:
    Problemereignisname: APPCRASH
    Anwendungsname: firefox.exe
    Anwendungsversion: 6.0.0.4240
    Anwendungszeitstempel: 4e4498c4
    Fehlermodulname: WRusr.dll
    Fehlermodulversion: 8.0.0.12
    Fehlermodulzeitstempel: 4e66bfcc
    Ausnahmecode: c0000005
    Ausnahmeoffset: 00007c51
    Betriebsystemversion: 6.0.6002.2.2.0.768.3
    Gebietsschema-ID: 1031
    Zusatzinformation 1: fd00
    Zusatzinformation 2: ea6f5fe8924aaa756324d57f87834160
    Zusatzinformation 3: fd00
    Zusatzinformation 4: ea6f5fe8924aaa756324d57f87834160

    Opera 11.51 crashes sometimes:

    Problemsignatur:
    Problemereignisname: APPCRASH
    Anwendungsname: opera.exe
    Anwendungsversion: 11.51.1087.0
    Anwendungszeitstempel: 4e57717e
    Fehlermodulname: WRusr.dll
    Fehlermodulversion: 8.0.0.12
    Fehlermodulzeitstempel: 4e66bfcc
    Ausnahmecode: c0000005
    Ausnahmeoffset: 00007c51
    Betriebsystemversion: 6.0.6002.2.2.0.768.3
    Gebietsschema-ID: 1031
    Zusatzinformation 1: fd00
    Zusatzinformation 2: ea6f5fe8924aaa756324d57f87834160
    Zusatzinformation 3: fd00
    Zusatzinformation 4: ea6f5fe8924aaa756324d57f87834160

    IE 9 never crashes.

    When either FSIS or WSA is disabled I have never noticed a crash so far.
    I couldn't make out a specific shield of WSA that causes the problem (disabled one after the other). Only deactivating it completely lets me start FF 6.0.
    When I disable FSIS before I start the browser and re-enable it after the browser started (while WSA is active) it takes ages to reinitialize. The VM reacts very slowly or freezes for some minutes until I can work with it normally again.
    The other way round there's noticeable slowdown.

    Self protection of WSA is set to minimum but disabling doesn't help either.
    Crashlogs are available (.wer-files).

    Has anyone else noticed similar problems so far?

    Best regards,

    Markus
     
  2. slxplovs

    slxplovs Registered Member

    Joined:
    Sep 25, 2007
    Posts:
    10
    Hi,

    This issue has been reproduced by Prevx/Webroot QA and should be addressed in a future update.

    Regards
     
  3. slxplovs

    slxplovs Registered Member

    Joined:
    Sep 25, 2007
    Posts:
    10
    There appears to be a workaround until the issue is resolved. In F-Secure settings, un-check the option in DeepGuard to use ‘Advanced Process Monitoring’. This should allow both products to run in parallel until a fix is available.
     
  4. mHazweiO

    mHazweiO Registered Member

    Joined:
    Jan 31, 2010
    Posts:
    21
    Location:
    Bavaria, Germany
    slxplovs,
    thank you for your reply. Indeed disabling the 'advanced process monitoring' seems to solve the problem at least until there is a fix.

    Regards,

    Markus
     
  5. shadek

    shadek Registered Member

    Joined:
    Feb 26, 2008
    Posts:
    2,363
    Location:
    Sweden
    slxplovs, are you an employee at Webroot?
     
  6. slxplovs

    slxplovs Registered Member

    Joined:
    Sep 25, 2007
    Posts:
    10
    Hi Shadek,

    I'm affraid I am ;) I've been working for Prevx for a few years but decided to finally show my face here as we approach public release with our new software, so I'll just be popping in occasionally to help out identify and reproduce certain problems so that we can get them resolved quickly, but also to offer quick workarounds until a fix is available but also to answer some questions if needed, however Prevxhelp has that covered very well.

    Regards
     
  7. Triple Helix

    Triple Helix Webroot Product Advisor

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    Nov 20, 2004
    Posts:
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    Location:
    Ontario, Canada
    Welcome! Nice to meet another of the Webroot (Prevx) Team member! ;)

    TH
     
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    8,242
    Location:
    USA/UK
    Thanks for keeping everyone here up to date while I continue to spend most of my time in planes and cabs traveling! :)
     
  9. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Here's a nice Plane to make your travels more enjoyable! :cool:

    TH

    F-22 Raptor.jpg
     
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