Please Help.

Discussion in 'ProcessGuard' started by de Paulus, Mar 15, 2005.

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  1. de Paulus

    de Paulus Registered Member

    Joined:
    Jun 13, 2004
    Posts:
    6
    Location:
    England, Holland and France
    Hi.. everyone
    Last week I purchased PG.. but I haven't been able to use it yet..
    I installed it on my PC (Administrator).. but everytime I start my PC I get the following message:
    Mutex unable to load.
    And ProcessGuard: System Status Unknown
    ProcessGuard Status: Error in initialization.. Check dcsuserport.exe.

    This doesn't mean much to me can anyone please help..
    I'm using XP... SP2..and have 2 administrator accounts on my PC..mine, and my fathers.

    Anyoneo_O

    Thank you in advance..
    Paul
     
  2. Pilli

    Pilli Registered Member

    Joined:
    Feb 13, 2002
    Posts:
    6,217
    Location:
    Hampshire UK
    Hi DePaulus, Sorry to hear that you are having problems, your best bet is to completely uninstall ProcessGuard is Safe Mode then delete the following Registry keys.
    Search for procguard and delete any keys you find, do not worry about any legacy keys.
    Search for Process Guard and delete any keys found, finally search on pgaccount and delet those keys.
    Warning: Working in the registry can cause big problems unless you know what youa re doing, so please back it up before making chabges.

    Reboot your machine and re-install ProcessGuard - Please ensure that other security programs etc. are not running.

    This link amy also help.
    https://www.wilderssecurity.com/showthread.php?t=16931

    HTH Pilli
     
  3. beetlejuice69

    beetlejuice69 Registered Member

    Joined:
    Mar 16, 2005
    Posts:
    780
    I see that pgaccount is mentioned in the above. I have PC working but it says pgaccount is not running. Is that important or easy to fix? Thanks in advance. Oh I didn`t want to start a new topic just for this question.
     
  4. de Paulus

    de Paulus Registered Member

    Joined:
    Jun 13, 2004
    Posts:
    6
    Location:
    England, Holland and France
    Thanks Pilli, for your reply,.. I had however just re-installed PG again, without removing the old one!!.. I hope this is OK!
    I'm Pleased to say , that so far it is working fine.. fingers crossed!!

    Thanks again.
    Regards
    Paul
     
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