Please Help: "PowerDVD 9.0 has stopped working"

Discussion in 'other software & services' started by fce, Dec 27, 2009.

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  1. fce

    fce Registered Member

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    May 20, 2007
    Posts:
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    Anybody have a clue what's the problem with my PowerDVD 9.0? I'm using Windows7. I already uninstall/reinstall PowerDVD with latest patch, still not working.

    Thank you in advance.

    Log Name: Application
    Source: Application Error
    Date: 12/27/2009 8:48:45 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer:
    Description:
    Faulting application name: PowerDVD9.exe, version: 9.0.2302.0, time stamp: 0x4aee7d23
    Faulting module name: PowerDVD9.exe, version: 9.0.2302.0, time stamp: 0x4aee7d23
    Exception code: 0xc0000005
    Fault offset: 0x00071d78
    Faulting process id: 0x11dc
    Faulting application start time: 0x01ca86fb4ca5eb1f
    Faulting application path: C:\Program Files\CyberLink\PowerDVD9\PowerDVD9.exe
    Faulting module path: C:\Program Files\CyberLink\PowerDVD9\PowerDVD9.exe
    Report Id: 8c96b1c7-f2ee-11de-8255-001fe1dbb4de
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-12-27T13:48:45.000000000Z" />
    <EventRecordID>1852</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FCE-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>PowerDVD9.exe</Data>
    <Data>9.0.2302.0</Data>
    <Data>4aee7d23</Data>
    <Data>PowerDVD9.exe</Data>
    <Data>9.0.2302.0</Data>
    <Data>4aee7d23</Data>
    <Data>c0000005</Data>
    <Data>00071d78</Data>
    <Data>11dc</Data>
    <Data>01ca86fb4ca5eb1f</Data>
    <Data>C:\Program Files\CyberLink\PowerDVD9\PowerDVD9.exe</Data>
    <Data>C:\Program Files\CyberLink\PowerDVD9\PowerDVD9.exe</Data>
    <Data>8c96b1c7-f2ee-11de-8255-001fe1dbb4de</Data>
    </EventData>
    </Event>
     
  2. Cudni

    Cudni Global Moderator

    Joined:
    May 24, 2009
    Posts:
    6,956
    Location:
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    did it work before, if yes any software changes since it stopped working? is KIS blocking any of its components? any errors in eventviewer logs? try creating another user profile and check if the issue occurs there too. Also if it worked before maybe use system restore to go back to that point.
     
  3. andyman35

    andyman35 Registered Member

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    Nov 2, 2007
    Posts:
    2,336
  4. fce

    fce Registered Member

    Joined:
    May 20, 2007
    Posts:
    758
    I rollback to my previous snapshot (where PowerDVD is working), but when I try to use it again I got the same error message "PowerDVD 9.0 has stopped working"

    I rollaback to my baseline snapshot where I'm 100% that PowerDVD is working....but i got the same error message.

    There's a lots of Windows7 update and software I installed, but when I rollback to the snapshot where PowerDVD is working, it should be fine....but it's not, what is this driver problemo_O
     
  5. fce

    fce Registered Member

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    May 20, 2007
    Posts:
    758
    bump....
     
  6. GlobalForce

    GlobalForce Regular Poster

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    Jun 30, 2004
    Posts:
    3,581
    Location:
    Garden State, USA
    Someone asked a question about KIS - care to answer?
     
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