Please help me!CAnt get rid of this malware!

Discussion in 'malware problems & news' started by hunter1981, Oct 14, 2006.

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  1. hunter1981

    hunter1981 Registered Member

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    HI ,
    new here and i would like to kindly help me with this issue i am dealing with ...
    Yesterday on Norton Antivirus i found different viruses i cleaned but there is one that keeps showing up dialer.generic .Norton says that my system is infected with this , suggest to do a scan and after that it shows its removed but it shows again in the next cpl of mins , everytime i open IE it appears .
    I downloaded AVG Anti-Spyware and once in a while a pop up appears sayin that my system is infected with dialer.trojan.qs .
    PLease help me!!!!
    Its very annoying and its blocking my connection too :(
    Thanks
     
  2. snowbound

    snowbound Retired Moderator

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    Hello,

    Can u post the full path of the file the malware is found in?



    snowbound
     
  3. hunter1981

    hunter1981 Registered Member

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    JUst now while typing i had another Norton scan and it says no virus , refreshed the forum page and again the Dialer.Generic appeared from Norton , it asks me if i wanna get it removed , i click yes and it says is removed but it appears again grrrrr
    Source: C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\0HI7C9QB\srvmgj[1].exe
    Risk category: Dialer
    Click for more information about this risk : Dialer.Generic
    Action taken: Access denied

    Source: Manual Scanner
    Risk category: Dialer
    Overall Risk Impact: High
    Performance: High
    Privacy: High
    Removal: High
    Stealth: High
    Click for more information about this risk : Dialer.Generic
    Action taken: Removed
    Description: Affected areas:
    1 Additional areas:
    Unknown - Deleted
     
  4. snowbound

    snowbound Retired Moderator

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    Looks like it's in your temporary internet files. Try going into your IE Internet Options and deleting all your temp files.



    snowbound
     
  5. hunter1981

    hunter1981 Registered Member

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    I did , i cleaned Temp files and everything , reboot and there it is , appears again :( it been like this for the past hours .
    AVG says that Trojan.Dialer.qs is in system32 ( cool.exe ) but i just deleted that file ... and shows the same Trojan in Temp ( win278.tmp.exe ) but i noticed everytime it says its deleted next time appears with another another number combo ( win something .tmp.exe)
    Any ideeas?
    thanks
     
  6. snowbound

    snowbound Retired Moderator

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    Best thing imho to do now is get HijackThis log assistance. Unfortunately Wilders no longer offers this but if u go to this site,

    http://gladiator-antivirus.com/forum/index.php?showtopic=10517

    register, than follow the instructions at the link carefully, the experts there will analyse your log and give u removal instructions on any malware found.



    snowbound
     
  7. hunter1981

    hunter1981 Registered Member

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    Thank u , i will try and see if they can help me .
    Best regards Adriana
     
  8. snowbound

    snowbound Retired Moderator

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    Your welcome.

    After posting your log over there just be patient as it may take a little time to get help as it's a very busy place.



    snowbound
     
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