Hi! I am sure this is NOT the place to post this inquiry, but I did so well with a previous one that I'll post it anyway. Here's the problem: I recently moved from a DSL to a Cable modem. The Cable modem is connected to a Vonage Phone Adaptor (192.168.102.1) which is connected to a NetGear WNDR3300 router (10.0.0.1), which in turn is connected physically to 3 computers (besides two occasional wireless). Everything was working fine while in DSL, but now anytime the computers are idle for a period of time I get disconnected, specially at night when the only thing that is active is uTorrent. Re-connection is easy, I just have to unplug the Vonage Adaptor and plug it back after 10 seconds. So, what's 192.168.233.14? What happens from hop 2 to hop 4? And after that, why such high %loss? My service provider "provides support only if the modem is connected directly to one computer". Vonage says it's a problem with the quality of the connection. They're probably right, I just did a pingtest.net to a server close to Google in San Francisco and got an F! I am attaching the VisualRoute graph and the pingtest image and hope to get from some of you much more knowleadgable people ideas on how to improve this situation, what to say and/or demand from my service provider (it's supposed to be the GOLD! plan...). Thank you, sincerely appreciate any guidance.