Please check this log file - I've been hijacked!

Discussion in 'adware, spyware & hijack cleaning' started by MaryC, Apr 27, 2004.

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  1. MaryC

    MaryC Registered Member

    Joined:
    Apr 27, 2004
    Posts:
    2
    I have been getting pop-up windows which are first directed to a site called manipulatingtheicesurface.com and then redirected to an ad. The pop-up windows come up even after I set my home page to blank and disabled scripts.

    I ran Spybot S&D and it didn't find anything. I am perplexed by this problem.

    I would apprecaite if someone could look at my log and see if they can detect the problem.

    Thank you!

    Mary C

    ogfile of HijackThis v1.97.7
    Scan saved at 10:25:02 AM, on 4/27/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\ISS\BlackICE\blackd.exe
    C:\WINNT\System32\CTsvcCDA.EXE
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\gearsec.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\PROGRA~1\EFFICI~1\ENTERN~1\app\pppoeservice.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\System32\WFXSVC.EXE
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\System32\MsPMSPSv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\SymTray.exe
    C:\WINNT\system32\devldr32.exe
    C:\WINNT\system32\atiptaxx.exe
    C:\WINNT\SYSTEM32\3cshtdwn.exe
    C:\WINNT\SYSTEM32\3cmlink.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe
    C:\WINNT\System32\spool\DRIVERS\W32X86\3\fppdis1.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    C:\Program Files\Caere\OmniPagePro90\opware32.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINNT\system32\ntvdm.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\ISS\BlackICE\blackice.exe
    C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppdirector.exe
    C:\WINNT\system32\hppapml0.exe
    C:\WINNT\system32\trpuixxa.exe
    C:\Program Files\Microsoft Office\Office\WINWORD.EXE
    C:\Program Files\Symantec\WinFax\wfxctl32.exe
    C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
    C:\WINNT\system32\ispexd.exe
    C:\WINNT\system32\p4iiss.exe
    C:\WINNT\System32\calc.exe
    C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
    C:\Documents and Settings\Administrator\Desktop\HijackThis.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE

    O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    O4 - HKLM\..\Run: [HP SchedIndexer] C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppschedindexer.exe
    O4 - HKLM\..\Run: [HP AutoIndexer] C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppautoindexer.exe
    O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe"
    O4 - HKLM\..\Run: [pdfFactory Dispatcher v1] C:\WINNT\System32\spool\DRIVERS\W32X86\3\fppdis1.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
    O4 - HKLM\..\Run: [OmniPage] C:\Program Files\Caere\OmniPagePro90\opware32.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [trpuixxa] C:\WINNT\system32\trpuixxa.exe
    O4 - HKLM\..\Run: [ispexd] C:\WINNT\system32\ispexd.exe
    O4 - HKLM\..\Run: [p4iiss] C:\WINNT\system32\p4iiss.exe
    O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: BlackICE Utility.lnk = C:\Program Files\ISS\BlackICE\blackice.exe
    O4 - Global Startup: HP LaserJet Director.lnk = C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppdirector.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O12 - Plugin for .efp: C:\Program Files\Internet Explorer\Plugins\NPEFPrn.dll
    O12 - Plugin for .efv: C:\Program Files\Internet Explorer\Plugins\NPEFV.dll
    O12 - Plugin for .fmp: C:\Program Files\Internet Explorer\Plugins\NPFMP.dll
    O12 - Plugin for .fmr: C:\Program Files\Internet Explorer\Plugins\NPFME.dll
    O12 - Plugin for .ifx: C:\Program Files\Internet Explorer\Plugins\NPWebPrn.dll
    O12 - Plugin for .lfx: C:\Program Files\Internet Explorer\Plugins\NPLaunch.dll
    O12 - Plugin for .mwp: C:\Program Files\Internet Explorer\Plugins\NPMWPrn.dll
    O12 - Plugin for .tif: C:\Program Files\Internet Explorer\Plugins\NPTVP.dll
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {0D706C01-1B2C-11D1-9566-00C04FC9DF81} (MmaFill Control) - http://www.sbcourts.org/JCF/filler/mmafill.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.trojanscan.com/trojanscan/TDECntrl.CAB
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://www.mapguide.com/Downloads/MG_R6.3/En/Viewer/mgaxctrl.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/7d90ae05585062/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://content.msn.ancestry.com/asfiles/files/install/MFImgVwr.cab
    O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
    O16 - DPF: {9CF28A69-7659-4C51-BFD5-9ADE19E19EC3} (RegConfig Class) - http://download.yahoo.com/dl/installs/bkm/prod/yregcfg.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37865.4381134259
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
     
  2. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    were you using the windows calculator when you ran this scan?

    please copy these files & send to submit@thespykiller.co.uk so we can check them out please
    C:\WINNT\system32\trpuixxa.exe
    C:\WINNT\system32\ispexd.exe
    C:\WINNT\system32\p4iiss.exe

    then

    Run hijackthis, tick these entries listed below and ONLY these entries, double check to make sure, then make sure all browser & email windows are closed and press fix checked

    O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)

    O4 - HKLM\..\Run: [trpuixxa] C:\WINNT\system32\trpuixxa.exe
    O4 - HKLM\..\Run: [ispexd] C:\WINNT\system32\ispexd.exe
    O4 - HKLM\..\Run: [p4iiss] C:\WINNT\system32\p4iiss.exe


    Reboot into safe mode by following instructions here: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
    then as some of the files or folders you need to delete may be hidden do this:
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    Delete these files

    C:\WINNT\system32\trpuixxa.exe
    C:\WINNT\system32\ispexd.exe
    C:\WINNT\system32\p4iiss.exe

    then
    Reboot normally &

    Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

    Spybot - Search & Destroy from http://security.kolla.de
    AdAware 6 from http://www.lavasoft.de/support/download


    Run Sybot S&D

    After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

    Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

    then reboot &

    Run ADAWARE

    Before you scan with AdAware, check for updates of the reference file by using the "webupdate".
    the current ref file should read at least 01R299 22.04.2004 or a higher number/later date

    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

    then.........

    go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and "Let windows remove files in use at next reboot"

    then...... click "proceed" to save your settings.

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it. (Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

    reboot again

    then post a new hijackthis log to check what is left
     
  3. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    The 2 files you sent me are new versions of winpup and have been sent off to the developers to include in the next bunch of updates

    please do all the fixes I said to above
     
    Last edited: Apr 27, 2004
  4. MaryC

    MaryC Registered Member

    Joined:
    Apr 27, 2004
    Posts:
    2
    Okay, I performed the fixes and it worked! THANK YOU!!!

    Here is the latest log file:

    Logfile of HijackThis v1.97.7
    Scan saved at 3:29:48 PM, on 4/27/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\ISS\BlackICE\blackd.exe
    C:\WINNT\System32\CTsvcCDA.EXE
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\gearsec.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\PROGRA~1\EFFICI~1\ENTERN~1\app\pppoeservice.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\System32\WFXSVC.EXE
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\Program Files\Symantec\WinFax\WFXMOD32.EXE
    C:\WINNT\System32\MsPMSPSv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\SymTray.exe
    C:\WINNT\system32\devldr32.exe
    C:\WINNT\system32\atiptaxx.exe
    C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe
    C:\WINNT\SYSTEM32\3cshtdwn.exe
    C:\WINNT\SYSTEM32\3cmlink.exe
    C:\WINNT\System32\spool\DRIVERS\W32X86\3\fppdis1.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    C:\Program Files\Caere\OmniPagePro90\opware32.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINNT\system32\ntvdm.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\ISS\BlackICE\blackice.exe
    C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppdirector.exe
    C:\WINNT\system32\hppapml0.exe
    C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

    R3 - Default URLSearchHook is missing
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    O4 - HKLM\..\Run: [HP SchedIndexer] C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppschedindexer.exe
    O4 - HKLM\..\Run: [HP AutoIndexer] C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppautoindexer.exe
    O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe"
    O4 - HKLM\..\Run: [pdfFactory Dispatcher v1] C:\WINNT\System32\spool\DRIVERS\W32X86\3\fppdis1.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
    O4 - HKLM\..\Run: [OmniPage] C:\Program Files\Caere\OmniPagePro90\opware32.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: BlackICE Utility.lnk = C:\Program Files\ISS\BlackICE\blackice.exe
    O4 - Global Startup: HP LaserJet Director.lnk = C:\Program Files\Hewlett-Packard\LaserJet 33xx\hppdirector.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O12 - Plugin for .efp: C:\Program Files\Internet Explorer\Plugins\NPEFPrn.dll
    O12 - Plugin for .efv: C:\Program Files\Internet Explorer\Plugins\NPEFV.dll
    O12 - Plugin for .fmp: C:\Program Files\Internet Explorer\Plugins\NPFMP.dll
    O12 - Plugin for .fmr: C:\Program Files\Internet Explorer\Plugins\NPFME.dll
    O12 - Plugin for .ifx: C:\Program Files\Internet Explorer\Plugins\NPWebPrn.dll
    O12 - Plugin for .lfx: C:\Program Files\Internet Explorer\Plugins\NPLaunch.dll
    O12 - Plugin for .mwp: C:\Program Files\Internet Explorer\Plugins\NPMWPrn.dll
    O12 - Plugin for .tif: C:\Program Files\Internet Explorer\Plugins\NPTVP.dll
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {0D706C01-1B2C-11D1-9566-00C04FC9DF81} (MmaFill Control) - http://www.sbcourts.org/JCF/filler/mmafill.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.trojanscan.com/trojanscan/TDECntrl.CAB
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://www.mapguide.com/Downloads/MG_R6.3/En/Viewer/mgaxctrl.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/7d90ae05585062/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://content.msn.ancestry.com/asfiles/files/install/MFImgVwr.cab
    O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
    O16 - DPF: {9CF28A69-7659-4C51-BFD5-9ADE19E19EC3} (RegConfig Class) - http://download.yahoo.com/dl/installs/bkm/prod/yregcfg.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37865.4381134259
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
     
  5. puff-m-d

    puff-m-d Registered Member

    Joined:
    Feb 13, 2002
    Posts:
    4,451
    Location:
    North Carolina, USA
    Hi MaryC,

    Your log is clean now so hopefully your problems are gone.

    Regards,
    Kent
     
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