phantom scheduled task appears from nowhere

Discussion in 'Acronis True Image Product Line' started by kwhelan, May 15, 2008.

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  1. kwhelan

    kwhelan Registered Member

    Joined:
    Oct 4, 2006
    Posts:
    5
    After upgrade to 9.5 from 9.1 my daily scheduled task wouldn't work so I deleted it and made a new one.
    now I get my new scheduled task completing ok and then a log of failed task with no such script EEblahblah
    I checked the all users script folder and there is only my new script which has a completely different number to the failed phantom one.
    Have searched registry and folders for any files with the missing script id and can't find anything.
    Where is the scheduled task hidden and in what format so I can delete this phantom task which i suspect is my old original.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello kwhelan,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    We are sorry for delayed response.

    Please be aware that the tasks are partially stored in Windows registry. Please do the following to remove the phantom task:

    - Download and run schedmgr.exe application;
    - Issue the following command:

    get list

    - Look for the task that doesn't have a corresponding script file in the task scripts folder;
    - Issue the following commands:

    task #-# (where #-# is the number ahead of the task in question, for example 1-5)
    task delete

    The problem should be gone now.
    Alternatively, if you don't mind recreating existing tasks, you can use "task zap" command from the start. That will delete all tasks including the problem one.

    If the problem still persists then please do the following:

    - Open the command prompt (Start -> Run -> cmd);
    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;
    - Run Acronis Schedule Manager program (schedmgr.exe) once more;
    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;
    - Wait until the error appears again;
    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;
    - It is recommended to turn off logging after troubleshooting with the following command: set logflags 0

    Please also create Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. kwhelan

    kwhelan Registered Member

    Joined:
    Oct 4, 2006
    Posts:
    5
    thanks all fixed ,why arnt these tools listed as stickies,
     
  4. equilter

    equilter Registered Member

    Joined:
    Aug 23, 2006
    Posts:
    27
    Running TI Echo Workstation Group Task Manager, I have some stray old tasks that are running, even through they're not listed in my Group Task Management list. I have only TWO scheduled tasks on my management computer, but my Scripts folder shows FOUR tasks, and the schedmgr.exe shows the exact same four tasks. Which two should I delete? I can't tell because the task names in the Scripts folder don't look anything like the ones in the Group Task Management.

    Also, is it possible that the computers to be backed up might have old tasks running that are not valid any moreo_O How do I delete them off of all the computers?

     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello equilter,

    We are sorry for delayed response.

    Please notice that you should be able to find out task names by opening the script files with a text editor (for example, Notepad).

    You can manage tasks on any computer by running schedmgr.exe there.

    Thank you.
    --
    Marat Setdikov
     
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