PG freezes while recieving settings at startup

Discussion in 'ProcessGuard' started by Zoe, Dec 1, 2005.

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  1. Zoe

    Zoe Guest

    Hi all need help with ProcessGuard

    During startup for the last couple of days PG is in the system tray but it is not protecting, when I click the icon in the systray to check I only get the MAIN tab. Where the System Status says "Unknown" and ProcessGuard Status says "Recieving Status". The Protection Settings and Global Protection Options are all unchecked and in a lighter contrast (you cannot select any option).

    Extra info
    I have PG full version not free version
    I have many other security programs running i.e Nod32, MS AntiSpyware Beta, SpywareGuard etc. but they have all coexisting for several months.

    Could you help.

    Zoe
     
  2. Zoe

    Zoe Guest

    bump!
     
  3. Gavin - DiamondCS

    Gavin - DiamondCS Former DCS Moderator

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    Location:
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    Hi,

    You can make a backup of your configuration before proceeding, copy the files PGUARD.DAT and PGHASH.DAT out of Windows\System32

    I suggest these steps

    1) Uninstall in Safe Mode
    2) Reboot and then install - choose NO do not reboot
    3) Put back your PGUARD.DAT and PGHASH.DAT into Windows\System32
    4) Reboot and check your settings
     
  4. Paranoid2000

    Paranoid2000 Registered Member

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    Zoe,

    Are you running procguard.exe as Admin? If it is not run under an Administrator account (using RunAs if you normally use a limited account) then it will hang as you describe.

    Fixing this to allow limited users to access PG would be highly desireable IMHO.
     
  5. Zoe

    Zoe Guest

    Thanks guys, I uninstalled and reinstalled it again and it seems to be working. I only use the administrator account even when surfing the net only due security programs unable to run under limited accounts.
     
  6. Gavin - DiamondCS

    Gavin - DiamondCS Former DCS Moderator

    Joined:
    Feb 10, 2002
    Posts:
    2,080
    Location:
    Perth, Western Australia
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