Pest Patrol (rant)

I'm not happy with PP! The definition files were updated on 06/19/02.

Finally, today, they updated them (but they are dated 07/03/02).

I rebooted and ran a scan. PP came up with a false positive. This is not the first false positive, and I'm sure it won't be the last. (Yes, I did report the false alert to them; yes, I'm 100% sure that it's a false positive.)

marti

 

ya, but is it n00b freindly?

 

Last false positive with PP seemed to take forever to resolve.

They want you to report things on their forum, but then days often go by before anyone responds. When the problem is fixed, they don't respond either; you have to find out the next time you update.

Their PP updater is often "broken" and has had many problems since I installed the software (last August).

PP seems to be a good program, when things are working properly.

 

I may be out on a limb here, as I don't know Pest Patrol at all, but isn't this a classic case of a program wanting to be all things to all people, but lacking the resources to really deliver?

IMHO, people could spend their money a lot better by getting a dedicated antitrojan, a dedicated program to detect and remove spyware/foistware, and what have you.

 

Tony,

I purchased PP because I "got a good deal on it," and it seemed like a useful program. I have since purchased Trojan Hunter.

Since my license for PP is still valid, I thought I would continue to use it. However, they (PP) are almost out of chances, as I have better things to do than put up with the problems and the hassle of reporting them.

I would not recommend this program to anyone, in it's current configuration.

I'm not sure why I haven't dumped PP by now, but guess I'm hoping that they "get their act together." I did dump an AV program, after a little over a month, because of problems.

 

So do I; if they manage to pull it off, that will be quite a feat indeed.

Taking care of trojans, spyware, and all other imaginable pests should be more than enough to keep a number of people rather busy round the clock...

 

Hi Paul,

Wonder if my comments caused the "very early" renewal notice I received from PP today?

This is a quick email to remind you that your initial year of Product Updates and Support will expire on 8/27/2002.

 

PP just issued a new update. It solved the "false positive" problem that I had.

I received an email from David Stang this morning, in reference to my forum post. He verified it was a false positive and told me that a new update would be available soon. It was!!!