I've used Prevx for nigh on a decade in it's various incarnations and my only gripe is it's so d*mn reliable I forget it's there so I've no need to browse or even post here or latterly on WebRoot forum! It's been a long time (several years) since our ever helpful Joe has had to remote in to a pathologically extreme resource constrained hardware scenario I've engineered for him, the new footprint for Px4 is so reduced that I can't even recreate that any more and now I'm reduced to "Nit picking" I've now just bought my second 3yr license for what is now the evolved Prevx4/Webroot Secure Anywhere-Complete for the family and found the sophistication of the Management Console has now left me far behind the curve! Now I'm fixing a colleagues PC remotely and after doing some trivial cleaning/configuration and removal of our ISP's Security and Backup software that was causing him the actual problem I'm trying to pursuade him to "buy-in" to Prevx4/Webroot (as has been my recommendation to many over the years). So after using my RAS connection (Teamviewer) I install a "trial version" and link the trial key into my Console. Predictably the PX4/WR works superbly and within minutes (as I've already determined) it's not found any malware. So I idly explore the PC Security Advanced options and to this screen: http://f.cl.ly/items/352Y0p0r0C2O1J2x3S2h/Screen%20shot%202013-08-30%20at%2007.07.57.png and subsequently COMMANDS: http://f.cl.ly/items/3n20103022461q0O2D3O/Screen%20shot%202013-08-30%20at%2007.08.32.png I try System Cleaner first? No indications on the target host at all! I now get bored so 18min later I decide to try the SHUTDOWN. Again nothing happens on target. No popups, dialogue, nothing. Nothing in either the Admin machine f/w(Little Snitch Version 3.2 nightly (403build on MacbookPro 10.6. nor on target f/w (Win XP Pro SP3). Illogical to suspect a f/w anyway as surely it would also cause a problem with PX4 connectivity and/or my RAS/TV session? The commands appear to be sent: http://f.cl.ly/items/3N3y3j0j0p1I0A3U3j3Y/Screen%20shot%202013-08-30%20at%2007.09.22.png Obviously "Pilot Error" on my part so I explore the various HELP files and only find this limited explanation: Using_PC_Security_Advanced_Options on how to de-activate my PX4? In fact I don't think even that explanation is correct as I'm sure while I was searching the various fora there was a mention that providing the PX4 client was still installed(with a valid key and within the total seat count limit) then a PC could be reactivated? Clearly I'm looking at the wrong HELP files so can anybody point me to the correct HELP files and also what PX4 logs are required to analyse why the COMMANDS feature doesn't seem to work? If neccessary I'll try and recreate on local systems and run wireshark but I'm sure the answer is far simpler!