PC not showing in Console!

Discussion in 'Prevx Releases' started by ams963, Aug 22, 2012.

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  1. ams963

    ams963 Registered Member

    Joined:
    May 3, 2011
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    Hi,

    I've been using WSA for more than a month and scanned numerous times. My pc is not shown in the Console. But it says, 'Once the initial scan has completed, the PC should appear here within a few minutes'.

    What's wrong?
     
  2. PrevxWebDesigner

    PrevxWebDesigner Former Prevx Moderator

    Joined:
    Nov 13, 2008
    Posts:
    89
    Hi Amit,

    I assume the Keycode which is activated inside the WSA software > My Account is also the same Keycode as listed in your web console under your email address > Manage Keycodes?

    If you send me a PM with your Keycode then I will take a look and see if anything is wrong :)
     
  3. ams963

    ams963 Registered Member

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    Yes the Keycode activated from within the software is the same from Manage Keycodes in the Webroot Console. In fact I copy the Keycode from the Manage Keycodes and paste in the software every time I want to use WSA.

    Okay I've sent you a pm.
     
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