PC Freezes when sending message with incredimail

Discussion in 'ESET NOD32 Antivirus' started by 9evill, Feb 7, 2008.

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  1. 9evill

    9evill Registered Member

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    Hi iam using nod32 antivirus v3.0.621.0
    Then i try to send message with increditmail, my computer freezes for a few minutes . Then i tried sent message with outlook expres everyfing where fine. After what i disabled my antivirus, nad tried to send message again with incredimail, message was sent in few seconds.
    So mayby where is some incompability about nod32 and incredimail

    ps. incredimail is newest version too.
     
  2. 9evill

    9evill Registered Member

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    Anyone? :doubt:
     
  3. BFG

    BFG Registered Member

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    Hi,

    Try going to the Advanced Setup > Email Protection > POP 3 > Compatability window.

    In here move the slider halfway to the left and see if that helps. If not, then try moving it all the way to Maximum compatability

    Do either of those settings offer any relief?

    BFG
     
  4. stevieb

    stevieb Registered Member

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    Sorry, I'm not posting a solution. I'm having the same problem and worse. Incredimail freezes halfway through writing a message. When I go to processes in taskmanager I find ekrn.exe is using 50% of cpu. After a few minutes ekrn.exe quits and incredimail unfreezes. Very irritating when trying to write an email.
     
  5. Darth AkSarBen

    Darth AkSarBen Registered Member

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    I've seen incredimail. My Mom uses it, with all the little smileys and such. Could be that all that "extra" BS causes slowdown of system? I know if I email her, I send her plain text. She gets it, reads it and takes up a fraction of the bandwidth over the internet as email sent with all the "fluff"
     
  6. 9evill

    9evill Registered Member

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    Hi, just tried swithing to max compability in advanced settings - pc still freezes. Tried sending plain text message - same thing.
     
  7. Darth AkSarBen

    Darth AkSarBen Registered Member

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    9evill, what Operating System are you running this on? Any other security programs, malware, AV or the like installed?
     
  8. 9evill

    9evill Registered Member

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    It is win xp sp2, with all updates. I tried disabing email protection off at all in nod32, but it seems not helping. Then i leave email protection ON, but disable real time system protection, then message sends OK. Afterwards i turned realtime ON, but excluded "eml" extension from scaning - this seems helped. Tommorow i will try to install nod32 on other computer running incredimail, if where will be same problems, i will request a bug correction, or i will gonna return 200 licences of this antivirus, from commpany iam working on. :doubt:
     
  9. Darth AkSarBen

    Darth AkSarBen Registered Member

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    I'd rather get rid of the incredimail on company computer than the NOD32. If a company sent me one of those bloated incredimail emails to my email at work, I would question the integrity of the company. Reminds me of something "kiddies" would use.
     
  10. 9evill

    9evill Registered Member

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    Its is registered version of incredimail, and it does not add any animations or something... Its just few computers using this email client from a long time ago, ant they do not whant to change it. I remmber what someone reported another problem to me about new installed antivirus. It was again about slowing down computer, but this time then receiving email with MS outlook 2003. Tomorrow i will diagnose what problem, if where will be a nod32 problem again, this will be a second problem. So in my opinion this problems, should not ocour in buisness edition programs, i have other things to do then investigating problesm with AV. Last year our av was symantec, and i have no problem with it.
     
  11. dermented

    dermented Registered Member

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    I am also experiencing this problem. there would seem to be some
    conflict such that when IncrediMail tries to send any message, some function
    within NOD32 utilizes a service or process that is hidden, and ties
    up the CPU for some moments, freezing the computer. This is
    true even on a recent core2 Duo. Looking at the processes monitor
    or the services monitor in the task manager does not show any
    single service or process to change, in my experience. I am not
    yet aware of any settings that can be changed in NOD 32 to make
    it play happy with this email client.

    I am not sure that peeps suggesting the solution is to get rid of
    Incredimail is a very constructive response. There is a conflict
    and trying to find a work around would be helpful; casting disparaging
    comments really doesn't help much. No one is forcing anyone to
    use either app, and the folks posting here are only trying to find a solution
    with the help of those who might have more experience or insight.

    D.
     
  12. ASpace

    ASpace Guest

    Hello!

    Please , read this article:
    http://training.eset.com/kb/index.php?option=com_kb&Itemid=29&page=articles&articleid=560

    1) Add IncrediMail's main exe file to the exclusions
    2) Mark IncrediMail with X in the Web browsers section as well as in the Email client section

    This will make EAV/NOD32 not scan programs network traffic and the main exe file . This poses no risk to your computer.


    Add: Dermented , make sure you use the latest version -> 3.0.642
     
    Last edited by a moderator: Feb 29, 2008
  13. techtype

    techtype Registered Member

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    Let's see now, by your logic, this poses no threat. If one program can be excluded in this way from scanning with no threat, then why not the entire list of email and web programs? By your logic, excluding them all would pose no threat. Following your logic one step further, there is no need for web or email scanning at all. Even better, all the programs that access the web or email can have their exe excluded from any scanning. Wow, if those executables don't need scanning, maybe no executables need scanning at all. Sorry, but that is where your logic leads.

    Personally, I think you are on a slippery slope when you start trying to solve problems by excluding stuff from being scanned.
     
    Last edited: Feb 29, 2008
  14. ASpace

    ASpace Guest

    Yes . And dear , please , learn to read ! I mean what I have written , not what *YOUR OWN LOGIC* think it means !

    What I have posted is temporary solution which might help dermented . Excluding the exe file of IncrediMail will be no risk because this exe file is known to be clean and non-malicious.

    Temporary not scanning the mail traffic generated by IncrediMail will also be not a problem because the Real time file system protection will remain active . Attachments will be scanned on-access.

    No , I am sorry . It isn't!
     
  15. techtype

    techtype Registered Member

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    You're very excited, aren't you? If it poses no risk to your computer, why does it have to be "temporary"? Why did the word "temporary" not appear in your original advice?
     
  16. shadek

    shadek Registered Member

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    Now, now. Cool off, both of you.
    The trick should resolve the problem, and he'll have to fill out a bug report to ESET so they can fix it.
     
  17. YeOldeStonecat

    YeOldeStonecat Registered Member

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    Every computer I've run across to work on that has Incredimail is also infested with ad/spyware. Googling Incredimail gives mixed results of whether or not the program comes with ad/spyware....but based on many many years of seeing computers that have it...be infested....I'll say "Yes there's a relationship between Incredimail and ad/spyware".

    So probably want to think about uninstalling it..and at the least running a few ad/spyware removal programs to clean up the PC...and a winsock/tcp repair utility.
     
  18. techtype

    techtype Registered Member

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    Yes, that is exactly why that slope is so slippery when you start excluding stuff. Pretty soon you roll right off the cliff.
     
  19. ASpace

    ASpace Guest


    The nature of Increadi Mail has nothing to do with the compatibility and my suggestion. I must note again I advised excluding a single known exe , not "start excluding stuff" - a single exe only . If you have some ... problems with the exclusions , that is another story but there is nothing wrong with them when done properly . If you want us continue argue about that , feel free to PM me . Off topic posts are not good for the forum and the OP.
     
  20. Lost_River

    Lost_River Registered Member

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    Thnx for the tip, HiTech_boy. I 2 sought help in this regard. U provided the CORRECT tip and ESET appropriately addresses any inherent risks. (To your forum dissenters: "When you stoop to the battle, you become part of the problem.") Again, Thnx.
     
  21. bokko

    bokko Registered Member

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    I am a long time user of Nod32 and recently Smart Security I upgraded one of my clients to trial version of Smart Security. She was using Trend Micro and had numerous compatibility problems with her different accounting software packages. As well as Dell software on her notebook. Smart Security works well all problems stopped. The reason for this post like others have discussed in this thread she now has a problem with sending e-mails with incredimail. When she sends an e-mail ekrn.exe is at 90-100% for 1-2 minutes. The interesting thing to note the test e-mail to me arrived within first 10 seconds of high CPU use. Yet it continued for another 2 minutes. Adding the incredimail folder to list of exclusions makes it worse 2-4 minutes! I have added port 10500 to pop ports. I have moved pop3 to maximum compatibility and ensured that the incredimail client is checked on list of e-mail clients (by default it is not checked). I will be going onsite tomorrow to see what I can learn and enter a ticket with Eset. She is using latest trial version 3.0.650. I notice 3.0.657 has a pop3 fix so will also try to install one of my licenses to check and see if issue might be resolved with latest version.
     
    Last edited: Jun 8, 2008
  22. bokko

    bokko Registered Member

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    Went onsite today and turns out module causing problem is virus and spyware scanning. firewall, spam, e-mail have not effect. What concerns me is adding Incredimail application and it's folder to exculsion list have no effect. Why have this list when kernal ignores it.
     
  23. rumpstah

    rumpstah Registered Member

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    The real issue is not the program's .exe or installation folder, but the files located in the user's Application Data directory for Incredimail. Exclude that and the issue will disappear.
     
  24. bokko

    bokko Registered Member

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    thanks that is all the info I need will have to get her away from Incredimail. When I put firewall in interactive mode I noticed every email she sends seems to require a connection to Incredimail server on port 80...not very secure guessing it is for animations...
     
  25. Darth AkSarBen

    Darth AkSarBen Registered Member

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    Yes, bokko, port 80, mostly BS fluff icon that take bandwidth to do nothing other than to add smileys and the like. If one wants prettier email, it has always been there in even Outlook express in stationary. And I'm sure there are other default templates available for download that do not require so much graphics.

    I send someone a letter, I usually hand write it out, but don't take the time to draw in all sorts of cartoon faces and characters. It's the message, the text that's important. I could care less about the other. I read in plain text and delete.

    When oil was plentiful and cheap so was gas, because fewer people needed the gasoline. Now that there is more and more people driving, hauling, vacationing, etc etc, the demand for oil is at an all time high. Now it's a HOT item and price went up..... so did gasoline.
    At one point there were few users on the internet. When I first started using the internet, not every company had a website, few people I knew had email, Names for URLs were plentiful and easy to get "what you wanted". Now it's not the case anymore. Every major player in the marketplace from GE, to Kellogg's, to Skippy's Peanut-butter has a web site. More and more of my fiends have email, it's the opposite of what it used to be. I have very very few friends/relatives that don't have a computer and email. That's a lot of extra traffic going through all those severs, connections, accounts. I try to lessen the load just a little bit by sending plaint text messages.
     
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