Paragon HDM 17 Advanced "failed to import ... the backup..."

Discussion in 'backup, imaging & disk mgmt' started by John2222, Jul 9, 2024.

  1. John2222

    John2222 Registered Member

    Joined:
    Sep 27, 2005
    Posts:
    142
    I have a corrupted Windows 10 hard drive that I want to restore from a Paragon HDM 17 Advanced image backup from May.
    I built a Recovery Disk (USB) ok, but after I booted from the USB drive to restore the full image backup (stored on a separate external USB drive), I got this message
    "Failed to import ... the backup already exists in the database ... "

    Any idea or suggestion on how to proceed? Do I have to erase the older hard drive or something else?
     
  2. sdmod

    sdmod Shadow Defender Expert

    Joined:
    Oct 28, 2010
    Posts:
    1,188
    Paragon have a page about the 'Failed to import' issue
    Some information here

     
  3. John2222

    John2222 Registered Member

    Joined:
    Sep 27, 2005
    Posts:
    142
    Thanks sdmod for the link and information! Although Windows 10 was missing some functions, I was able to start Paragon HDM 17 in Windows and (correctly) select the "restore" function which allowed me to select the latest full restore point. HDM verified my external USB and restore, reboot and finish the process, all with help of Paragon PDF manual. Thanks!!
     
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