Panda and how do you get a refund

Discussion in 'other anti-virus software' started by trjam, Jun 28, 2011.

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  1. trjam

    trjam Registered Member

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    I swear I have looked everywhere and cant figure it out. I did send a support email but no answer and i sent one to request client number but even after 48 hours no answer.
     
  2. lordraiden

    lordraiden Registered Member

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  3. trjam

    trjam Registered Member

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    It doesnt work. I use the drop down for USA and page refreshes back to the same page.:doubt:
     
  4. lordraiden

    lordraiden Registered Member

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    Seems to be an old link.

    But I think pbust will help you better than anybody
     
  5. trjam

    trjam Registered Member

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    Did that last week and got a canned email saying they recieved my request and I should hear something within 48 hours. But didnt.
     
  6. lordraiden

    lordraiden Registered Member

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  7. Matthijs5nl

    Matthijs5nl Guest

    Why are you dropping Panda anyway?
     
  8. trjam

    trjam Registered Member

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    I didnt say I was dropping it.
     
  9. DVD+R

    DVD+R Registered Member

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    what the hell do you want a refund for then? fruitloop!
     
  10. trjam

    trjam Registered Member

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    you know, I am really trying to be patient.

    Maybe, it isnt for me but someone else, maybe I am going back to the free, maybe I am getting rid of it, maybe I ordered to many licences, maybe........................take yer pik
     
  11. Saraceno

    Saraceno Registered Member

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    Without being captain obvious here, if you know pbust is our main man on the forum here answering questions within a few hours, why didn't you save your patience and try him first?
     
  12. trjam

    trjam Registered Member

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    I didnt mean my patience with Panda was wearing out. I luv Panda and think Pedro is one of the best, if not the best sipport person.:thumb:

    My patience was from members asking me why. I could PM him but I know the dude is busy ans was hoping Panda support might get off their butts and resolve this.
     
  13. Saraceno

    Saraceno Registered Member

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    Although Pedro says not to hesitate to contact him, as you said, he'd be a busy guy, too nice for his own good I think. :)

    You may have also raised a good point and their service department needs to update their support emails/web pages etc even service response times.
     
  14. jsalva11

    jsalva11 Registered Member

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    Hi Trjam,

    Please PM me the details of the account that you want to refund and I'll get the information to the right person in Panda USA

    Cheers

    Juan S. Fernandez
    Panda Security
     
  15. trjam

    trjam Registered Member

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    done and thank you
     
  16. pbust

    pbust AV Expert

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    I see JF from our US Support Team already answered you. If there's anything else you can always PM me as well.
     
  17. trjam

    trjam Registered Member

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    thank you Pedro, and let me make it perfectly clear to all, my asking for this has nothing to do with my thinking negative or not using the product. Panda Cloud is my favorite and will stay my favorite.
     
  18. trjam

    trjam Registered Member

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    for what it is worth, I am just trying out a couple of other betas for the heck of it. Nothing impressive and Panda will probaly be going back on fairly soon.
     
  19. DBone

    DBone Registered Member

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    But why did you want a refundo_O?













    Sorry, just messing' with ya!
     
  20. Noob

    Noob Registered Member

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    trjam will stab you guys if you continue :D
     
  21. carat

    carat Guest

    ... because the Panda needs a lot of fodder :D
     
  22. trjam

    trjam Registered Member

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    well now I am ~Phrase removed~. After all this i get a call from a Rachel. She tells me the product is non-refundable. I told her where did it say that. She also says she has no record of me contacting them which is a bold face lie because I told her that as soon as I hit submit I got the canned email back saying someone would contact me within 48 hours.

    It isnt about the money but this is not right. Then she says that in order to get a refund I would have to work with their technical support,. I asked her didnt you just tell me the product was not refundable. Again, dont mislead me.

    Sorry Pedro, you are a good man, but Panda has serious issues when it comes to taking my money and then not wanted to return it.:thumbd:
     
    Last edited by a moderator: Jun 30, 2011
  23. pbust

    pbust AV Expert

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    Let me find out what happened. It seems like there needs to be an open reproduceable case at tech support for the refund to be approved. I'll PM you the details of what you need to do.
     
  24. trjam

    trjam Registered Member

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    thank you
     
  25. trjam

    trjam Registered Member

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    Pedro, they want me to install some Blue Screen file to capture the data and to re-create the BSOD. I told them I dont have cloud installed as it was causing this issue.
     
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