Outlook files from personal folders disappear

It happens when the backup is run in Windows. Outlook might have been open during the time of the backup.

 

What say ATI tech support?

 

It happened again today. PC was off over the weekend. The backup schedule is 2pm daily (will backup the next time the computer is turned on, I checked that off). I turned on the PC Monday morning at 8:30am and WHAMO! my desktop back ground is gone and so is my Outlook.pst. The backup did kick in at 8:30am when the PC was turned on but I did not open Outllok just yet. The Outlook.PST is fine on the 8:30am backup but not on the Local C: drive.

 

What say ATI tech support?

 

What say ATI tech support?

 

What say ATI tech support?

 

What say ATI tech support?

 

They do not regularly or consistently reply in this forum. It is not an official support vehicle. You will have to initiate a support incident via their online system or perhaps live chat.

 

What say ATI users?

 

Can you clarify if this happens during a manual or scheduled task that is run normally in Windows or if it only happens when TI starts a task that was missed (the task starts when the computer loads Windows)?

I ask because in one of the other threads, someone reported that logging off and back in fixed the Desktop. I wonder if TI starting the task under a different account is causing that account's settings to be loaded and then it's not switched back. If so, TI shouldn't be kicking in until after the user's log-in has completed and is fully loaded.

 

MudCrab, it happened during a missed task since the computer was off over the weekend and turned on on Moday morning. The 2pm scheduled backup was set for daily and also check to run if the task was missed. So that means it will run when Windows loads up if the task was missed. Of course the user logs in when it does run. Funny thing is that the backup did kick in when turned on and does create a TIB file with Outlook.pst intact but then when you go to run Outlook it is not there. The desktop missing is the first thing you notice when things are not right. The user does log into a Domain. I wonder if that matters?

 

I guess my question really is does the backup start before the user logs in or after the user logs in?

For example: If the user needs to enter their name and password to log in and the computer sits on that screen waiting, is the missed backup running during that time? If the backup takes 10 minutes to complete and the user doesn't log in until 15 minutes have passed, has the backup already completed when the user logs in?

Does it make a difference if the PST file is not located in a User folder? For example, I keep mine on a dedicated Data partition.

 

Mudcrab, I answered your question about when the backup starts in many different ways. I will say it once more. It happens after he logs in and Windows is up with all the icons. I really don't know how to make it any more clearer then that, sorry.

The location of the .PST file is in the default location.

 

Is anyone else having this problem?

 

Dennisthemenace, you really are starting to live up to your pseudonym (yes I remember the Beano and Dandy).

Repeating yourself ad nauseum in various threads does not further your point or help get your problems solved.

Acronis support are not obliged to respond in the USERS forum, which is what this is. If you raise a support ticket, then they will get around to contacting you, if you've paid for support then they ought to help you ASAP.

You may think you're providing a service to other people, but frankly it is becoming annoying, and I really don't like adding people to my ignore list.

Colin

 

Sorry bodgy but over 1,00 reads can't be a bad thing. We need to let everyone know about this most serious flaw in ATI2009, even if it never gets fixed. Buyer be warned.

Bodgy please put me on your ignore list. Thanks!

 

Is this just an issue with Outlook 2003 as I run Outlook 2007 and have done both numerous backups and restores using TI 2009 and as I've said over and over again - this product for me at least is rock solid stable and doesn't give me errors of any description.

 

Thanks for your post Faust. So far it has happened on 2003 Outlook only on a Windows XP SP3 PC. I was able see it happen 4 times. I am expecting it to happen again this Monday (after it missed the weekend 2pm backup). It happens during a backup not a restore.

 

I asked this question elsewhere, but is this an XP/Outllok 2003 issue only?

And I agree, this issue needs to be raised here, and submitted through ATI's tech support.

Thanks

 

Since I don't have Outlook 2007 I can't comment on it. It doesn't happen during the rest of the week when the backup occurs at 2pm. It seems Monday is the day. That is the time when it did not get the weekend 2pm backup (PC was off). Do you think it is system specific?

 

What say ATI users?

 

Instead of posting the same question over and over, which as bodgy states above is not helping your cause raise a Live Chat ticket with support and get your answer from the horses mouth so to speak

 

When the rude dudes pop up, you can always add them to your Ignore List and save yourself a bit of time in the long run.

 

Do what Shieber says. This is for those who need to know the pitfall when buying ATI2009. We don't want to bury this. Thanks.

 

Thanks I know, thought I would give 1 last chance