Outlook files from personal folders disappear

Discussion in 'Acronis True Image Product Line' started by woodentop, Nov 21, 2008.

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  1. woodentop

    woodentop Registered Member

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    I'm experiencing a problem with Outlook 2003 which seems to have started soon after I installed TI Home 2009.

    I'm running Windows XP Pro SP3 and have noticed since installing TI home 2009 I loose the outlook.pst and archive.pst files from my Documents and setting\local setting\applications\microsoft\outlook folder. I also not that this seems to happen when I start the machine and my normal desktop background is not displayed and TI is due to run a scheduled backup.

    Has anyone come across this problem and if so is there a fix?
     
  2. James Daniel

    James Daniel Registered Member

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    Absolutely! It's happened to me twice now. Once a couple of weeks ago and again today. I have TI 2009 on an XP SP3 machine and I wasn't able to identify exactly when it happened but it was not long, and hour, after a TI backup of Application files.

    I not only loose the pst files but everything in the folder and as well as SnagIt files which are on the same limb c:\Documents and Folders\<user>\Local Settings\Applications\TechSmith\SnagIt. All data under the folder.

    This is really troublesome and if does end up having something to do without TI, I'm going to go somewhere else for my backups. This is just one problem after another with TI.

    JIm
     
  3. dennisthemenace9

    dennisthemenace9 Registered Member

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    I'm having this exact problem as well. It seems like there is a major issue with ATI 2009 and Outlook PST file. It also causes my desktop picture in Windows XP Pro SP3 to be blue. I had this happen three time with my PST and Archive files gone. Good thing I had a backup otherwise I would have lost all my e-mails. I'm using Outlook 2003. ATI Team Please help!
     
  4. dennisthemenace9

    dennisthemenace9 Registered Member

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    What is the fix?

    What is the fix?
     
  5. MrMorse

    MrMorse Registered Member

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    Re: What is the fix?

    That you open an issue at Acronis website and help Acronis to localize the error.

    BTW:
    My Office files all will be backuped. The PST-file too.
     
  6. dennisthemenace9

    dennisthemenace9 Registered Member

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    Thanks MrMorse but ATI team can read these posts just like you and I. I'm not having a problem with ATI 2009 backing up my PST files or Office files either. Put your glasses on and re-read the posts here reeeeeally slow.
     
  7. MrMorse

    MrMorse Registered Member

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    :D
    o_O
    What's the matter? Do you have the prob or not?


    Yes, they can read but they are not bound to answer here. If you open an issue at Acronis website they have to give support.
     
  8. dennisthemenace9

    dennisthemenace9 Registered Member

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    MrMorse re-read the post here reeeeeeeeeeeealy slow.
     
  9. MrMorse

    MrMorse Registered Member

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    Gut, dann musst Du jetzt deutsch mit mir reden.
    Wenn ich etwas nicht verstanden habe, liegt das nicht an mir, sondern daran, dass Du Dich hier nicht ausdrücken kannst.

    Dann kläre das doch auf, ohne dein arrogantes Auftreten: Du bist Gott, ich bin nur ein kleiner 'Schei**er'.

    Trage einfach mal was produktives im Forum bei anstatt immer nur doof zu fragen: "Wie kann ich das fixen?"

    Wenn Du streiten willst, bist Du bei mir falsch.

    Und jetzt bist Du wieder dran !
     
  10. dennisthemenace9

    dennisthemenace9 Registered Member

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    No ranting here.
     
  11. MrMorse

    MrMorse Registered Member

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    'ranting' is unknown to me. Sorry.

    Let's stop OT posting and hijacking the thread.

    This here is topic from 'woodentop':

     
  12. dennisthemenace9

    dennisthemenace9 Registered Member

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    Fair enough MrMorse, German is not my native tongue but I can translate it.

    This is the problem:

    1.) ATI 2009 after a backup(s) will delete the Outlook PST file in the Outlook or Outlook Express folder located on the local C drive. It also can remove your Windows wallpaper.

    2.) The backup .TIB when opened does contain the correct PST file.

    Example: My Outlook file was "Outlook.pst" which is 2GB of data. After backup the file is now 256KB. All data is lost. Windows made a new Outlook.pst.

    3.) When I check my backup .TIB the file Outlook.pst is 2GB.

    I hope I explained the problem.
     
    Last edited: Dec 11, 2008
  13. MrMorse

    MrMorse Registered Member

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    Yes, it does :)

    I see that some people has problems with that.
    I hope that somebody opened an issue at Acronis so that Acronis is aware of this problem.
    Acronis should recreate the problem...
     
  14. dennisthemenace9

    dennisthemenace9 Registered Member

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    Those that don't use Outlook or Outlook Express will not see this problem, however their wallpaper in Windows can change.
     
  15. jehosophat

    jehosophat Registered Member

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    I am using Outlook from Office 2000 and its okay. My wallpaper also is okay after doing restores of images using build ATI2009 9646. My backups are not losing any of the files or settings that you mention. Win XP Pro SP3. I hope that this helps.
     
  16. dennisthemenace9

    dennisthemenace9 Registered Member

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    Yes, but it doesn't happen all the time. When it does boom! All your e-mail gone.
     
  17. jehosophat

    jehosophat Registered Member

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    Thanks for the advice. In case it also happens to me I have set up a desk top icon to take me to where the Outlook file is kept. I then copy the file into a zip file. This way Acronis when doing the image should at least backup one copy of Outlook.
     
  18. JRosenfeld

    JRosenfeld Registered Member

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  19. jehosophat

    jehosophat Registered Member

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    Yes thanks I agree this is useful and I use this plug-in already. I have seen postings here about Acronis ignoring BAK files so its "belt and braces" for me.
     
    Last edited: Dec 14, 2008
  20. dennisthemenace9

    dennisthemenace9 Registered Member

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    It doesn't work with Outlook 2000.
     
  21. shieber

    shieber Registered Member

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    This problem has been posted a number of times -- a real and critical fault in ATI12/2009.


     
  22. shieber

    shieber Registered Member

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    That problem is the ati12/2009 has as the defualt setting to not backup bak files but, weird and weird can be, Office 2007 insists on having the back files present when it starts or it demands a repair install. So if you restore with ATI12/2009 afterhaving made a backup with the defualt settings, you office will be messed up, requiring a repair. To avoid this you have to manually tell ATI to NOT ignore bak files when you make the backup.

     
  23. dennisthemenace9

    dennisthemenace9 Registered Member

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    Yes, but how does this explain the .PST file missing after a backup?
     
  24. MudCrab

    MudCrab Imaging Specialist

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    I may have missed this in the several threads about this problem, but does it happen only when you run TI in Windows or does it also happen if you boot to the TI CD and perform the backup?

    In Windows, does it make a difference if Outlook is currently running or not when the backup is created?

    Also, does it only happen with XP SP3?
     
  25. Bruce Mahnke

    Bruce Mahnke Registered Member

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    MudCrab has asked a very good question, this could be significant.:

    In Windows, does it make a difference if Outlook is currently running or not when the backup is created?

    Using Windows XP SP3 and Office 2007 (Outlook 2007) I have not seen the problem. With TI 2009 build 9646 creating an image in Windows has not been a problem. Note that the default option to exclude files is no longer checked. I have scheduled backups and also run them manually (full backups only).

    Using the Rescue Media CD the default to exclude files is checked so this may be a factor unless you uncheck it manually which I always do. We have no way to change this. The deleting of Outlook.pst on the source drive is puzzling if it is consistantly happening.

    Is it possible that there is some other factor here that might be identified by running chkdsk /r or possibly Memtest86+?
     
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