Outlook Express

Discussion in 'other software & services' started by Badcompany, Aug 7, 2008.

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  1. Badcompany

    Badcompany Registered Member

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    Hello Forum,
    When i go into files in OE and click on Compact all Folders, I receive a pop-up from Microsoft. OE has encounted a problem,has to close.So I can't compact all folders. how do i fix this problem.
    Badcompany.
     
  2. Marja

    Marja Honestly, I'm not a bot!!

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    http://www.experts-exchange.com/Sof...Email_Clients/Outlook_Express/Q_22862302.html

    Waaay down at the bottom is the solution..
    Ya have to be fast to catch it... :) ;)

    Here's the gist of it.

    1. Register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
    Also, type regsvr32 inetcomm.dll

    2. Check if folders.dbx file is corrupt. With OE close, do search for folders.dbx and rename it to folders.old.

    The file is located in C:\Documents and Settings\<account name>\Local Settings\Application Data\Identities\<hexadecimal number>\Microsoft\Outlook Express folder. It is a hidden folder, so you have to unhide hidden folders and files to see it. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    3. Check if DBX file is corrupt. Perform a repair with
    Outlook Express Repair Tool - free 30 trial version
    http://www.nsware.com/Repair-Tool-for-Outlook-Express.htm

    4. Create a new Outlook Express identity.
    http://support.microsoft.com/kb/209169

    5. Repair or Reinstall Outlook Express.
    http://support.microsoft.com/kb/263837

    This last link didn't work for me.
    ________________________________________________________________________
    If that doesn't do it-what version of OE are you using?
    This has lots of info for OE5/6.

    http://www.insideoe.com/faqs/why.htm
    Try the one below instead ..

    http://www.insideoe.com/files/maintain.htm#compact

    HTH!
     
    Last edited: Aug 7, 2008
  3. stapp

    stapp Global Moderator

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    Also you could have a look here to say what yours says (mine says 8 as I only did it yesterday.)....

    In XPSP2, the registry key (HKEY_CURRENT_USER\Identities\{GUID}\Software\Microsoft\Outlook Express\5.0 where GUID represents the Identity Number) has a new value ("Compact Check Count") that is incremented with each closing of OE. When OE is closed and this value reaches 100, then the user is prompted to compact all the folders. Only if the user agrees to compact such does the "Compact Check Count" get reset to zero. Otherwise the user is continuously prompted until they agree to compact. However, if this occurs during a machine shutdown, the shutdown can interrupt the compact process and result in message loss.



    Also as well as Marja's good links, you could also try turning of any spam filters and av's in case they are interferring.
     
  4. Badcompany

    Badcompany Registered Member

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    Hi Marja,


    Just finished complete scan with OE repair tool,Over 1 hour for this scan. But could not find the repair button.How does it repair.
    Badcpmpany
     
  5. Marja

    Marja Honestly, I'm not a bot!!

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    BC, did you try what Stapp offered?

    And also found this, it might be helpful to go through this repair FIRST,
    This is a basic repair kit with clear, helpful pics and instructions.

    http://www.microsoft.com/windows/ie/community/columns/oerepair.mspx

    If after going through the above instructions you stil have a problem,
    this link will help you figure out if your *dbx IS corrupted..

    http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

    It might just be a glitch of OE..so try the simplest thing first! :)
    (i.e. the basic repair kit in the first link.)

    Why do I think you went right for the repair tool,
    skipping the first two parts of the whole answer from EE?
    :D
     
    Last edited: Aug 7, 2008
  6. GlobalForce

    GlobalForce Regular Poster

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    Too much typing Marja. BC's a "point and click" kinda guy. :D;) Beside's .... I doubt he's ever seen the runbox. :D

    S
     
  7. Marja

    Marja Honestly, I'm not a bot!!

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    Hmmm...That true, BC? :D

    Then 'point and click' on the links in the previous post, try what they tell you,
    if you need the runbox to re-register OE, or the dll's.
    these instructs below will open the runbox easy..

    To be able to open the run box with just one click. Here's how...

    1. Open Notepad
    2. Type or copy the following text:

    (new ActiveXObject("Shell.Application")).FileRun()


    3. Under the file menu click Save as
    4. Navigate to the folder of your choice. The desktop might be a good choice.(Hint)
    5. In the File Name box type a filename with a .js extension such as run.js
    6. Click Save and close Notepad.

    Clicking on this file should now open the run box.

    Let us know how it goes.

    Too much typin again? :D;)
     
    Last edited: Aug 7, 2008
  8. Badcompany

    Badcompany Registered Member

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    Hi All,
    Thanks for all your help, OE is OK now,not quite sure what fixed it, I think it was reinstalling these dll's.
    Badcompamy.
     

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  9. Marja

    Marja Honestly, I'm not a bot!!

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    That's great!

    Thanks for letting us know what worked, BC! :)
     
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