Outlook 2013 cannot received and send emails automatically

Discussion in 'ESET Smart Security' started by Galaxykiss, Jan 16, 2013.

Thread Status:
Not open for further replies.
  1. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    The new ESS makes the Outlook 2013 cannot received and send emails automatically. Please check this issue.
    Info:
    OS:Windows8 Pro 64x
    Outlook 2013 x64
    ESET Smart Security 6.0.306.0
     
  2. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    This could be a bug or issue that needs to be fixed!
    Is there anyone having same problem?
    I've successful recreat same problem in my another computers.
     
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    The issue is under investigation. As soon as there's some news, we'll let you know.
     
  4. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    Thanks a lot! Your effort is appreciated.
     
  5. vulliw

    vulliw Registered Member

    Joined:
    May 20, 2009
    Posts:
    11
    I hope that it is resolved quickly

    Thanks
     
  6. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    Temporary solution is to cancel the Mircosoft Outllook in the Email Client Integration. But you will lost the function of anti-spam.
     
  7. EnGenie

    EnGenie Registered Member

    Joined:
    Jul 17, 2004
    Posts:
    182
    Location:
    Hampshire, England
    In Outlook 2013 got to File > Options > Add-Ins > Manage Add-Ins and uncheck the box for Eset Outlook Add-In.

    Re-start Outlook and automatic send/receive miraculously start working again.

    Personally I'm not bothered about anti-spam as I receive virtually no spam and when the Eset add-in has detected something it has always been a false positive.

    As long as ESS is still scanning email and any attachments then I am satisfied for now.
    Obviously it would be good to fix the bug sooner rather than later.
     
  8. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    Unfortunately, there comes many spam in my box.
     
  9. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    Do you have any news?
     
  10. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    New version of ess (6.0.308.0) still cause this problem.

    I update this version with ess' update module.
     
  11. vulliw

    vulliw Registered Member

    Joined:
    May 20, 2009
    Posts:
    11

    I've also updated but the problem is still there (6.0.308.0)
     
  12. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    still waiting for an module or version update solution.

    any news about this matter?

    this issue makes my outlook cannot receive or send automaticly or fulfill with spam when disable the eset plug-in.
     
  13. PJWilkin

    PJWilkin Registered Member

    Joined:
    Sep 18, 2008
    Posts:
    13
    Office 365 has just been released, this includes Office 2013

    Outlook fails when Outlook Integration is enabled
    Disabling the integration allows Outlook to work

    This is definitely an ESET Smart Security issue
     
  14. timpaul

    timpaul Registered Member

    Joined:
    May 22, 2008
    Posts:
    16
    Yes, same issue here
     
  15. Aviar

    Aviar Registered Member

    Joined:
    Feb 2, 2013
    Posts:
    1
    Location:
    USA
    I've noticed the same thing on Windows 8 with Office 2013. I am just running NOD32 Antivirus and not the suite. I have had to disable the Integration into Microsoft Outlook from within ESET to be able to automatically have send/receive functionality.

    With the integration enable, I have to manually do a send/receive.
     
  16. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    It is all about ess~

    EAV is ok~
     
  17. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    With EAV, you don't lose any functionality if you disable integration with an email client as email received via pop3/imap is scanned regardless of the email client used.
     
  18. Galaxykiss

    Galaxykiss Registered Member

    Joined:
    Mar 23, 2007
    Posts:
    167
    Location:
    China
    Hello Marcos,

    Do you have any news with the ess about this issue now?

    Regards.
     
  19. SweX

    SweX Registered Member

    Joined:
    Apr 21, 2007
    Posts:
    6,429
    Marcos mentioned that a service build will be released ASAP, but not exactly when, just wait.
     
  20. hclarkjr

    hclarkjr Registered Member

    Joined:
    Nov 10, 2007
    Posts:
    66
    hopefully it pretty soon :(
     
  21. Trooper

    Trooper Registered Member

    Joined:
    Jan 26, 2005
    Posts:
    2,825
    Still not addressed yet? Wow.
     
  22. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    It's been already said that a fix will be included in the upcoming service build.
     
  23. Trooper

    Trooper Registered Member

    Joined:
    Jan 26, 2005
    Posts:
    2,825
    Right but not ETA was given correct? Are there any workarounds that I've missed?

    I've had to uninstall Eset for the first time ever sad to say. For this issue, and a few others.
     
  24. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Should be available soon. There's no ETA yet. When available, it will be announced via the official channels as well as here at Wilders'. As mentioned elsewhere, it's possible to disable integration with MS Outlook if you don't need the antispam plug-in or downgrade to v5 for the time being.
     
  25. Trooper

    Trooper Registered Member

    Joined:
    Jan 26, 2005
    Posts:
    2,825
    I figured as much. Thanks Marcos. Just a bit frustrated with this release I have to say.

    Well, better days are coming. Looking forward to seeing what the new build includes.

    Thanks.
     
Thread Status:
Not open for further replies.