I dont get if im expecting a retail package to arrive via mail or if I missed the download or what. I think esets online shopping is kinda stupid, I haven't recieved an email about my purchase its like I just put money over an open flame. It also takes them a bit to reply.. Here I figured that maybe after a week it should be here if it were arriving mail wise. Why is there no Order history , or even a mailed recipt on purchase? Very unproffesional for a top ranked anti virus program. I like EAV a lot, but it seems the customer support side is very lacky.