operation with partition "c" was terminated.

Discussion in 'Acronis True Image Product Line' started by scottofbridgeport, Nov 28, 2005.

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  1. scottofbridgeport

    scottofbridgeport Registered Member

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    The "disk backup" to a CD-RW for the c-drive in my campaq Deskpro 4000 seemed to work perfectly until the above error showed up as the second to the last line in the log. The log eneded with "operation has completed with errors". What does this mean? Can I correct it?
    Thanks.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello scottofbridgeport,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2302) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please also check each partition of your hard drive by Windows utility:

    - For Windows 9x please use Windows menu Start\Run then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    If the problem still persist after installing the update and checking your hard drive then please download the latest version of Acronis drivers and install it with disabled logging.

    If that does not help then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also collect the following information:

    - Create Acronis Report as it is described in Acronis Help Post;

    - Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

    - Describe actions taken before the problem appears step-by-step.

    Submit a request for technical support. Attach all the collected files and information to your request along with the information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.) and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  3. scottofbridgeport

    scottofbridgeport Registered Member

    Joined:
    Nov 28, 2005
    Posts:
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    I have only a few days left on the trial of my Acronis True Image 9 software and I have not yet been able to get it to work! How can I update it with the link you sent me when it requires some sort of serial number that I do not have? Please help. Thanks.
     
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