Operation Progress freeze on Files backup

Discussion in 'Acronis True Image Product Line' started by david777, Nov 2, 2005.

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  1. david777

    david777 Registered Member

    Nov 2, 2005
    When attempting to backup a root level directory (and sub-dirs and files), when I get to the "Operation Progress" dialog nothing happens. The "Total Progress" progress bar is blank. The TrueImage notification icon (near the XP clock) shows the little arrow but it only says "Acronis True Image 0% Complete" when I run my mouse over it.

    WinXP Home is installed on drive C:
    TrueImage is installed on drive F:
    The directory I'm attempting to backup is on drive F:
    I'm attempting to create the backup file on drive G:

    First I installed the TrueImage Trial Build 2302. Then I successfully backuped
    drive C: (but haven't tried to recover). Then I tried the above.
    Then I reinstalled TrueImage. Then I tried again - same results.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello david777,

    Thank you for your interest in Acronis Disk Backup Software.

    Please make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

    Please note that you can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

    - Download schedmgr.exe application;
    - Start the Command Prompt from Start -> Programs -> Accessories menu;
    - Run the following command in the folder you saved the file to:

    schedmgr.exe service start

    If that's not the case and there is still no progress when you are trying to backup root level directory then please collect the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

    - Describe actions taken before the problem appears step-by-step.

    Please also do the following:

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe);

    - Issue the following command:

    set logflags support

    - Reproduce the problem;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder.

    Create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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