Operation in progress: 0%. Zzzz.z..z.z.z...

Discussion in 'Acronis True Image Product Line' started by Pogle, Nov 17, 2005.

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  1. Pogle

    Pogle Registered Member

    Joined:
    Sep 22, 2005
    Posts:
    25
    Trying to do a file backup of My Documents and it doesn't start.:mad:
    TI 9 Build 2302.

    I'm not yet computing with confidence.
     
  2. Xpilot

    Xpilot Registered Member

    Joined:
    May 14, 2005
    Posts:
    2,318
    How about Drag and drop or copy and paste and have an early night :)

    Xpilot.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Pogle,

    Thank you for choosing Acronis Disk Backup Software.

    Please check each partition of your hard drive by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists after checking your hard drive and installing the update then please make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

    Please note that you can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

    - Download schedmgr.exe application;

    - Start the Command Prompt from Start -> Programs -> Accessories menu;

    - Run the following command in the folder you saved the file to:

    schedmgr.exe service start

    If that's not the case or it just does not help then please do the following:

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Reproduce the problem;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  4. Danek

    Danek Guest

    I have exactly the same problem. Yes, the service is running, both of the EXEs are running and all disks check OK, and yet:

    - Full disk image backups work flawlessly but
    - ANY attempt to backup individual files and folders invariably makes TI 9.2302 just go through disk checking (all OK) and then sit there forever with "Operation in progress 0%" and
    - such a state cannot be cancelled - hitting cancel produces no effect with the window not disappearing and the "Operation in progress 0%" in the right lower corner not going away. The only way to stop it is to quit TI9.

    Such a simple thing failing does not inspire a lot of confidence in Acronis products.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Danek,

    Thank you for choosing Acronis Disk Backup Software.

    Please do as I have suggested in my previous post #3 and submit a request for technical support. Attach all the collected files and information to your request along with the information about your purchase of Acronis True Image 9.0 (order number, e-mail, where did you purchase our product, etc.) and the link to this thread. We will certainly try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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