"operation has been cancelled"

Discussion in 'Acronis True Image Product Line' started by ibarnett, Jul 24, 2006.

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  1. ibarnett

    ibarnett Registered Member

    Joined:
    Dec 26, 2005
    Posts:
    13
    True Image Home 9 build 3677.
    Same problem with the last 2 versions.
    Disk cloning operation (which I use regularly for my backup), set up cloning disk 1 to disk 2, automatic, delete contents of disk 2.
    Everything goes fine until selecting "reboot", then get the message "operation has been cancelled", but I DO get the reboot and the disk is consequently cloned successfully!
    Windows XP SP2, Asus P5WD2-E, Seagate Sata II 300 drives operating under AHCI.
    What gives??
    Any ideas?:eek:
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ibarnett,

    Thank you for your interest in Acronis Disk Backup Software.

    Please install the below update with disabled logging and see whether the problem persists.

    http://www.acronis.com/files/support/SnapAPI_s_e.exe

    If the problem does persist, please enable logging by running the update once more, reproduce the program failure and send the c:\snapapi.log file to support@acronis.com along with the Acronis Report and a link to this thread (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the instructions on how to get the report). This will allow us to investigate the problem.

    Thank you.
    --
    Fedor Kurbatov
     
  3. ibarnett

    ibarnett Registered Member

    Joined:
    Dec 26, 2005
    Posts:
    13
    Thanks for the reply.
    I installed the update and the result was the same.
    I will post again after enabling logging and sending the log file.
     
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