Opera issue (probably known)

Discussion in 'Prevx Releases' started by BrendanAdams, Feb 24, 2010.

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  1. BrendanAdams

    BrendanAdams Registered Member

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    I have just bought a new Prevx license, including SafeOnline protection. The thing is, it seems to mess all my Opera settings (appearance, bookmarks, options). There has to be a link with this Opera pop-up I get whenever I use it :

    http://f.imagehost.org/0900/prevx.jpg

    Any idea what I should do to solve this issue ?

    Thanks a lot :)
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Hello,
    Could you try sending a scan log to us by clicking Tools > Save Scan Results and sending it to report@prevxresearch.com? I suspect Prevx is interfering with Opera's ability to save data because it isn't trusting all of the Opera components.

    Thanks! :)
     
  3. BrendanAdams

    BrendanAdams Registered Member

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    Just sent. Thanks a lot :)
     
  4. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you try running another scan and then rebooting your PC? The issues should hopefully be fixed now :) If not, could you send over another scan log?

    Thanks!
     
  5. BrendanAdams

    BrendanAdams Registered Member

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    It works great, thanks a lot :)
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    Hi Joe I think you need to take a look at the new version of Opera 10.50 Build 3296 it's another compatibility problem with PSO! I can send you a scan log if you like?

    TH
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Sure :) Although, from what some other members have told me, this new version has some fairly fundamental changes in it which could cause us to not be fully supporting it at the moment.

    It would definitely be worth taking a look at a scan log to see if we can change anything database-side, but if needed, we'll put out a software update to support the newest version.
     
  8. Triple Helix

    Triple Helix Webroot Product Advisor

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    Seems to work fine now after reboot! Opera 10.50 Build 3296!

    TH
     
    Last edited: Mar 3, 2010
  9. DavidCo

    DavidCo Registered Member

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    10.50 (3296) final + SO works fine here
    I did need a reboot tho' as the little PrevX tab appeared on the 'top outside' of the browser window o_O
     
  10. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Yes - this is correct. Unfortunately, in many cases, this is the most convenient place to put the browser tab in the browser because of an inability to prevent the browser from putting other things on top of our tab.

    If you do see something stranger than it alongside the minimize/close buttons, send me a screenshot and I'll take a look! :)
     
  11. PC__Gamer

    PC__Gamer Registered Member

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    well, i just re-installed opera 10.50 (3296) and there is no SafeOnline tab.

    even after reboot, no SafeOnline tab.

    still no support for this browser, or am i just being unlucky? :blink:
     
  12. Technic

    Technic Registered Member

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    I am out of luck too. :ouch:
     
  13. Dark Star 72

    Dark Star 72 Registered Member

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    If you click on Restore Down next to the red close icon in the top right hand corner of the browser window to produce a half size Opera browser window you will see the Prevx tab sitting on the top of the tab bar which is why it is out of site when the browser window is maximised. A way round it is to left click the red opera 'O' in the top left corner and click 'Show Menu Bar', the tab is then visible.
     
  14. PC__Gamer

    PC__Gamer Registered Member

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    nope, still nothing.
     
  15. Technic

    Technic Registered Member

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    No. Still no luck here.
     
  16. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Hello all,
    Based on your signatures, I believe I know the cause - SafeOnline will not integrate into Opera or Chrome on x64 PCs. We'll be adding this soon but because of fundamental architectural differences between 32/64bit platforms, we currently only support Firefox and IE in SafeOnline on x64.

    Let me know if you're seeing anything different! :)
     
  17. Triple Helix

    Triple Helix Webroot Product Advisor

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    I'm still having problems after all I get a blank tab with no info on all sites so Joe have a look at the Logs that I have sent you!

    TH
     
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