Online help blank

Discussion in 'Prevx Releases' started by Howard, Nov 25, 2013.

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  1. Howard

    Howard Registered Member

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    Hi, Unimpressed by BT login being identified as unsafe by the new webfiltering (Firefox/XP SP3), I thought I would read up on webfiltering in online help to see if there was any setting I could access.

    Clicking on help took me here http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm

    No contents, no pages, nothing, just a completely blank online book.

    Unimpressed²
     
  2. Dermot7

    Dermot7 Registered Member

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  3. Howard

    Howard Registered Member

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    Yep, It works in IE and Opera, but not in Firefox. I use Firefox as my default browser so when I click on ? in Webroot it connects via Firefox.


    Unimpressed³
     
  4. shorTcircuiT

    shorTcircuiT Registered Member

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    Curious, I just checked it in FireFox and it displays just fine here.
     
  5. Howard

    Howard Registered Member

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    It used to display okay in Firefox here until they improved things.
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    Can you please in Firefox at the top Click on History> Click Clear Recent History> Choose Everything and Check all Boxes and Click on Clear Now after that restart your Browser and it should show fine.

    Daniel ;)
     
    Last edited: Nov 25, 2013
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I just tried it here and it shows fine in Firefox. Do you have scripting disabled?
     
  8. Howard

    Howard Registered Member

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    Hi, thanks for the suggestion; unfortunately, it had no discernible effect.
     
  9. Howard

    Howard Registered Member

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    Not as far as I am aware.
     
  10. Howard

    Howard Registered Member

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    Problem solved! For some reason I had cookies set to be blocked for webroot.com; as soon as allowed cookies for webroot.com help appeared as expected.
     
  11. Triple Helix

    Triple Helix Webroot Product Advisor

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    Great to hear!

    Thanks,

    Daniel ;)
     
  12. Howard

    Howard Registered Member

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    Yep, it was the question re scripting that set me off searching through all the permissions for the web page. So there is life after updates after all :D
     
  13. Dermot7

    Dermot7 Registered Member

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    Just for the record let me report that I finally figured what was preventing online Help displaying in this Pale Moon set-up, and it involved a lot of going between various Webroot sites, accepting all cookies, and despite having scripting fully permitted previously with no luck, discovered that loginradius was still being blocked, so allowed it individually...and hey presto I can see it! ...and now have lots of cookies :D More coffee+ munch, munch :D
     

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  14. Techfox1976

    Techfox1976 Registered Member

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    That makes sense. HTTP by itself is a sessionless protocol and cookies are an efficient way to keep track of who is what and the current state of things for you. Cookies are not inherently evil. They can just be used for things that some people object to; specifically for linking two or more pieces of information. But then there are so many other ways to link that info that blocking cookies is like closing a screen door to keep bugs out when the entire wall is missing.
     
  15. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    They are inherently delicious, however.
     
  16. Triple Helix

    Triple Helix Webroot Product Advisor

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    You guys want me to serve you some Cookies and Milk! :D

    Daniel

    milk-and-cookies.jpg lol-cookie-monster-31227322-357-500.jpg
     
  17. SweX

    SweX Registered Member

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    Yum Yum mmmmmmmmm. It's actually 9pm here so I better get some dinner before the cookies *puppy*
     
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