Online Hazards Deterring Users

Solutions to online security problems like spam, viruses and spyware are needed quickly, as users are becoming reluctant to use e-mail or conduct business online. That's Consumer Reports' conclusion after surveying users about their experiences and completing comprehensive testing and analysis to determine the best online security products.

Most troubling was the finding that 27 percent of the 2,000 e-mail users who participated in a Consumer Reports' surveys reported that spam had changed the way they use the Internet. Of that group, 38 percent said they cut down on e-mail usage, and 30 percent said they shopped online less.

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