One Web Site very slow to load

Discussion in 'ESET Smart Security' started by hereditus, Nov 17, 2007.

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  1. hereditus

    hereditus Registered Member

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    Since I have loaded the security Suite, one of my favourite web sites has slowed to a crawl (5 minutes to load)
    www.iii.co.uk I am on btinternet maximum 8mb
    I used to have this same problem with Avast, but after an update it went OK.
    I only have problems with this site all the others seem OK, I had no trouble when I just had NOD32. Any ideas please.
     
  2. rolarocka

    rolarocka Guest

    it loads in 2 seconds for me, both with javascript and without
     
  3. Trooper

    Trooper Registered Member

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    Same here, I am using ESS with Firefox.
     
  4. hereditus

    hereditus Registered Member

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    Any suggestions as to why, or how the settings could be changed?
     
  5. ASpace

    ASpace Guest

    The problem may not be ESS related .

    Temporary disable the protections of ESS (the antivirus+antispyware and the firewall) , try to access the site again to check if it makes a difference. Report back your result.

    Then immediately turn back on ESS's firewall and other protections
     
  6. LordStriker

    LordStriker Registered Member

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    Same here, 2-3 seconds to load. ESS - Opera 9.50b.
     
  7. proactivelover

    proactivelover Registered Member

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    Location:
    Near Wilders Forums
    i am dialup user with ess v566
    it take 15 second to load on ie6
    no problem here
     
  8. hereditus

    hereditus Registered Member

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    HiTech boy, thank you for your response, I followed your instructions but it made no difference after turning the antivirus,antispyware and firewall off. I don't understand why, because I had no trouble using NOD32 AV. I would be gratefull for any advice.
     
  9. ASpace

    ASpace Guest

    Does it make difference if you temporary uninstall ESS and they with no ESET protection try to access the site . If it makes difference , it may be ESS but if it doesn't the problem is not there.

    After ESS uninstall , also try to repair Winsock:
    Repair Winsock
    Windows XP SP2 and Windows Vista

    Goto Start –> Run
    type cmd and click OK.
    Type netsh winsock reset
    Press ENTER . Restart immediately !

    N.B. ! There is a space between the commands , example netshSPACEwinsockSPACEreset
    N.B. ! If you use Windows Vista , you must first run cmd as Administrator .
     
  10. hereditus

    hereditus Registered Member

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    HiTech boy I will try as you suggest, and will report back later. Thank you.
     
  11. hereditus

    hereditus Registered Member

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    The site loaded immediately with ESS uninstalled.
     
  12. ASpace

    ASpace Guest

    Very strange is this

    Try Winsock repair
    Install ESS
    Update it
    Open Advanced Setup Tree
    Visit Web access protection -> HTTP -> Excluded web pages and add www.iii.co.uk as excluded

    If this doesn't help , report to ESET from the internal application form . Open Help -> Contact Customer Care , fill in the data and press Next . Allow ESS to get data for its settings and your system . ESET will then investigate in details
     
  13. hereditus

    hereditus Registered Member

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    HiTech boy, I have run winsock reset to no avail, however I had a near disaster when I tried to re install ESS after trying it uninstalled. It would not run and I got the message that "Set up does not support upgrade from NOD32, please uninstall NOD32" I think the reason is when I upgraded it was to the earlier version and I downloaded and installed the newest version. I had to use system restore to recover.
    I will follow your instructions and report to Eset, I thank you for trying to help, i am begining to wish I had not upgraded to ESS and had stayed with the AV but I don't suppose I can get a refund. I should have run the trial longer.
     
  14. hereditus

    hereditus Registered Member

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    Real problems, I filled in the Customer Care but when I click Finish I get " Customer Care Request could not be processesd"
     
  15. ASpace

    ASpace Guest

    Did you have active internet connection when you clicked Finish ?

    Save the text somewhere and try again after restart .
     
  16. hereditus

    hereditus Registered Member

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    I have tried 3 times and I get the same message each time, I am really fed up with this program and feel that I should revert back to NOD32, but I am now in a position of not being able to uninstall and reinstall ESS
     
  17. ASpace

    ASpace Guest

    Download the latest installer for ESS from www.eset.com/download (make sure you choose the correct version) , start it on your computer and use to Uninstall your ESS (or perform repair installation) .


    After this repair is done , goto Start -> Settings -> Control Panel -> Administrative Tools -> Services , find ESET's service , right click it and choose Stop

    Uninstall ESS from Control Panel -> Add/Remove programs

    After reboot , delete manually these folders:

    - C:\Documents and Settings\All users\Application data\Eset
    - C:\Documents and Settings\your user\Local Settings\Application data\Eset

    (for XP)


    and install NOD32 2.7 (download from www.eset.com/download) . Make sure to use a firewall (e.g. the built in Windows Firewall)
     
  18. hereditus

    hereditus Registered Member

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    I have downloaded ESS Version 5.063, but when I try to run it I get the message that there is a later version on my computer and it ends.
     
  19. hereditus

    hereditus Registered Member

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    I could stop the service and uninstall ESS and then delete the folders you suggest and then download NOD32.2.7
     
  20. ASpace

    ASpace Guest

    Glad to read this soted out the problem . Enjoy your NOD32 :thumb:
     
  21. hereditus

    hereditus Registered Member

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    Sorry HiTech boy, the problem is not sorted. First I have now repaired ESS v 3.0.566/0 There is still no change in loading the iii web site. I have not uninstalled ess because NOD32 is just an AV and it cost me £38 to upgrade. I have emailed ESET and pointed out the problems that I am experiencing and asked for a refund, so that I can revert back to NOD32. I will see what they say,
    I thank you for your time and help, and I will post the eventual outcome.
     
  22. ASpace

    ASpace Guest

    I am not sure because here in Bulgaria we still cannot sell ESS but doesn't the ESS license support NOD32 v2 download/usage ?

    If not you can temporary install v2 trial version , download from here:
    http://www.eset.eu/download/trial
     
  23. hereditus

    hereditus Registered Member

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    Does NOD32 v2 have a firewall and antispyware function?
     
  24. ASpace

    ASpace Guest

    ESET NOD32 Antivirus - both v3 and v2 have antivirus , antispyware , antithreat protection . No firewall . You can use the integrated in Windows XP and Vista Windows Firewall
     
  25. hereditus

    hereditus Registered Member

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    I will uninstall then and see how I go on, but I will leave it until I have had a reply from ESET incase they want me to try some fixes before reverting back to NOD32
    I am still wondering if they will refund the money.
    I thank you again for your help, and I will post back when I get a response from ESET to let you know the outcome.
    Hereditus
     
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