On Remove Admin Console I'm not getting a list of all the clients

Even though it's setup in more than 5 computers I can only see 5 on the client list... They are setup fine (as a matter of fact they all have the same configuration)... why is that?

 

Hi David MJT,

How many clients are you currently licenced to install NOD32 on?

Cheers

 

When did the problem start?

• Although they use the same conguration they can be reporthing to a wrong server (wrong IP,port) .
• It could be a firewall is blocking NOD to establish outgoing connection on these computers .
• It could be your license (lic file) is for managing 5 computers only but you want to manage more than 5 and it wouldn't allow it .

Check these and report the results

 

Hi, I believe it's 10

 

Hmmm I checked the .lic file, it says
NODE NAME="USERS" TYPE="DWORD" VALUE="5"
I'm guessing that's why... I'll confirm our license is for 10 clients

thanks for the info

 

As I and NOD32_user pointed out , this should be the reason =>

 

I called tech support, turns out we have two Enterprise licenses.. 5 each (I knew we had 10 )

So ummm is there any way I can like.. merge them or something? So I can see all the clients from one console

 

You're welcome.

Be great if you would post back to let us know how you get on.

Cheers

 

Yes , (not exactly merge but) it is possible .Howver , only Eset and their partners/reseller can do it . Contact Eset again and ask this do be done

 

Already did, they said they were going to get back to me via e-mail.

Thanks