Once again I have a customer's PC that ESET BE 4.2 detects a threat on, but simply reports "unable to clean". No further guidance is provided when using the console. WHY isn't there at least a link to a manual removal tool, further instructions, or a link to request help removing it with their support dept? WHY do we have to hunt thru their web site and forum to find a possible solution? It would be a win-win if ESET would add some simple enhancements to their Business Edition so admins could solve issues like this much faster. Very frustrating when all you see is "unable to clean" Oddly, "Olmarik.ayh" is not listed in ESET's virus encyclopedia on their site. I would think there should be an encyclopedia entry for EVERY threat that ESET has identified. I will try the 2 Olmarik standalone removal tools again, but when I tried them earlier it did not detect this variant.