Old Question

Discussion in 'malware problems & news' started by Brandialexander, May 21, 2007.

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  1. Brandialexander

    Brandialexander Registered Member

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    Hi,
    I just got BD security package about 4 months ago. I have sent 2 of those months learning how to use it and fix it! I was advised from a "volunteer" (??) at their forum to download handybits to remove Symantic....well, I did, but as some very old posts here show....it was the file from Hell!
    I did the stuff I could - search, both names etc...removed, tried to uninstall, and I can not get the icon off my desktop. Also, I believe it is interfering with my updating (hourly) from BD! I got spybot and CCleaner which found them lurking and removed but I want the icon off, I want their little crappy dll's, updater.exe, etc gone gone....could someone that has been this route do a "list" of things that I need to do to eliminate them? Terminate, Vaporize, etc...them from my life? I am on dialup and it is such a pain in the behind to have to uninstall my programs, re-install and then those creepos are back at it...any advise would be appreciated. Novice, I am.
    BA
     
  2. zapjb

    zapjb Registered Member

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    You're confusing me. Could you be more clear & concise? Thanks.
     
  3. ccsito

    ccsito Registered Member

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    Hello Brandi and welcome to the forum,

    I think you are saying that you installed Bit Defender package to your system that previously had Symantec installed (which I presume to be the Norton programs). The Norton programs sold by Symantec tend to leave a lot of debris behind on your system. The normal "remove/uninstall" option in Windows usually does not work. I haven't tried to wipe out all of the Norton remants from one of my PCs, but I did get this help page to reference whenever I want to try it out.

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/pfdocs/2005033108162039
     
  4. Brandialexander

    Brandialexander Registered Member

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    Hi and thank you for your response...
    I did have norton, and yes, couldn't get em' off....I had installed BD which has a forum. I asked them to help me get norton off, and was instructed to download Handybits by Teknum.....you have some old posts here that reference it.

    Well, once I installed, I still was unable to remove all the symantic stuff, but worse, now I have this evil teknum (Handybits producer) that has taken over!! It is now illegal I believe (fed. law) that software can not come in and change your settings which is what they do. I can not get the Handybits icon off the desktop...I do a CCleaner Check Registry for issues - and it shows up there but only periodically
    like this:
    missing dlls: C:profiles/softwin/bitdefender\asemlnn.mdl
    (and a long list of other missing bd shared dlls) and the
    next column over shows this: Registry Key (issues)
    HKCU\Software\Microsoft\Windows\Current Version\Run
    (this parallels the missing dll report)
    then the last listed issue listed below all the others is this:
    C:common files\Teknum Systems\update.exe"/startup

    I have done every possible thing under the sun to get the bsds off and they somehow have hidden themselves - if you search back on Teknum here at this forum, you will see the problem. I tried following the advice given on that post but ......it still won't go away. This file has stopped my BD updates periodically, has screwed with my system restore, and stops BD from loading at startup so that I have to go thru a bunch of crap to get it running.
    Teknum doesn't uninstall - they only add more (see old post https://www.wilderssecurity.com/archive/index.php/t-79253.html) read all the way through...
    and I hate them What really bothers me is that the "volunteer o_O? >sabatour, at BD Forum told me to install that software in the first place!!
    Have I explained a little better?
    Thank you and I am sorry for not being clear.
    Brandi
     
  5. ccsito

    ccsito Registered Member

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    Hi,
    It looks like the program leaves traces of itself even after attempts at removal.

    http://www.handybits.com/

    Several other users have reported problems with the program.

    http://www.spywareinfoforum.com/index.php?showtopic=24462

    https://www.wilderssecurity.com/archive/index.php/t-13100.html

    http://help.lockergnome.com/windows/TEKNUM-ftopict259566.html

    http://www.cybertechhelp.com/forums/archive/index.php/t-32353

    Some of the people still had unresolved issues after installing this "program" into their PC. You can run a Hijackthis utility and post the log on one of the tech support forums to see if they can work at getting rid of the operating system files and entries off your PC.

    I read the feedback on the program website, all of the comments are dated from 2001. :thumbd: :doubt:

    http://www.handybits.com/feedback.htm
     
  6. Longboard

    Longboard Registered Member

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    Sydney, Australia
    @Brandialexander

    I hope you have posted at the BD forums and/or pm'd a mod there re this "helper".
    A very painful lesson for you, sorry to hear of it.

    Get a good recovery programme: FDISR, ShadowProtect, Terabyte; whatever...
    At least you'll never be burned again.

    The above links are, unfortunately, good reading for you
    Maybe someone here can help or as suggested go to one of the HJT forums: here is good:
    http://gladiator-antivirus.com/forum/index.php?act=idx
    Post your problem and I hope you will get some help
     
    Last edited: May 26, 2007
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