Oh Where, Oh Where Has Support Gone??

Discussion in 'NOD32 version 2 Forum' started by sflorack, Aug 26, 2004.

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  1. sflorack

    sflorack Registered Member

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    I've come across my second problem with NOD32, and again have been ignored. How many emails does it take for "support" to respond to paying customers?

    Prior to my old subscription ending, I renewed. Apparently it didn't go through (although my bank was billed) and now I have a virus scanner I can't update...
     
    sflorack, Aug 26, 2004
    #1
  2. ronjor

    ronjor Global Moderator

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    ronjor, Aug 26, 2004
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  3. sflorack

    sflorack Registered Member

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    Amazingly, sales didn't take the vacation that support did; I got a response in under 10 minutes from them.

    Thanks.
     
    sflorack, Aug 26, 2004
    #3
  4. ronjor

    ronjor Global Moderator

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    That's good to hear. Thanks for the follow up.
     
    ronjor, Aug 26, 2004
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  5. Marcos

    Marcos Eset Staff Account

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    Did you send your initial request to suppoort@nod32.com or you filled in the form on our website? If the latter, did you choose USA or another country ?
     
    Marcos, Aug 27, 2004
    #5
  6. Don Pelotas

    Don Pelotas Registered Member

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    Don't you mean support@nod32.com. Marcos? :)
     
    Don Pelotas, Aug 27, 2004
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