Ntdll.dll Error in Event Log.

Discussion in 'Acronis True Image Product Line' started by jonessco, Apr 3, 2006.

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  1. jonessco

    jonessco Registered Member

    Joined:
    Sep 13, 2005
    Posts:
    2
    I am running TIES 9.1 and am getting the 2 messages below in the event viewer when running TrueImageTerminal.Exe. I am also getting a negitive number in the errorlevel when running this. I have also attached the report generated by your report utility.

    Faulting application TrueImageTerminal.exe, version 9.1.0.3534, faulting module TrueImageTerminal.exe, version 9.1.0.3534, fault address 0x0000415f.

    Faulting application TrueImageTerminal.exe, version 9.1.0.3534, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x0003616d.


    Any Ideas? o_O
     

    Attached Files:

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello jonessco,

    Thank you for choosing Acronis Remote Server Backup Software.

    Please do the following:

    - Press the Start button, choose Run, type "drwtsn32" and press Enter;

    - In the dialog that appears check the Log File and Crash Dump paths, then press the OK button;

    - Run Acronis True Image and reproduce the problem;

    - Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2.

    Could you please also reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon?

    Please create Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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