ntbackup fails, VSS related error

Discussion in 'Acronis True Image Product Line' started by danh, Sep 12, 2007.

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  1. danh

    danh Registered Member

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    Hello,

    I just used this product to move my Windows Server 2003 to a new hard drive last night (worked flawlessly!). However, my nightly ntbackup failed:

    Volume shadow copy creation: Attempt 1.

    Error returned while creating the volume shadow copy:0x8004230f.

    Error returned while creating the volume shadow copy:8004230f
    Aborting Backup.


    There is also this error logged in the Application Event Log:

    Source: VSS
    Event ID: 12293
    Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details Cannot ask provider {b5946137-7b9f-4925-af80-51abd60b20d5} if volume is supported. [0x8000ffff] [hr = 0x8000ffff].


    I uninstalled the product, rebooted and tried it again, but I'm getting the same error. I'm fairly certain that this has to do with Acronis VSS Provider screwing things up, but I have no idea how to fix it.

    I appreciate any help, thanks!
     
  2. danh

    danh Registered Member

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    Also, I want to add that the SBS Backup Configuration Wizard errors out with the following message:

    An unexpected error occurred (80070057). The parameter is incorrect.

    I've been scouring the web all day trying to find a solution to my backup woes, to no avail. I'd appreciate any offers of assistance! Thanks!
     
  3. MudCrab

    MudCrab Imaging Specialist

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    California
    According to Acronis Support in this post, TI 10 Home doesn't use any VSS services.

    You might also take a look at this post by Acronis Support.

    What version and build of TI did you use?
     
  4. danh

    danh Registered Member

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    I actually used the version that is relabled as Seagate DiscWizard. Sorry if this is an inappropriate forum to post this in, but I could not find any support options on Seagate's site.

    When I first checked the backup log this morning, I also noticed that there was an Acronis VSS service that failed to load, which is what led me to unistall DiscWizard, and eventually led me here. Thanks!
     
  5. minidisc0

    minidisc0 Registered Member

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    I'm receiving the same error in event viewer: 12293. I use Symantec Backup Exec 11d and it is reporting error: V-79-57344-34110 and my backup job is failing.

    I'm using:
    Windows Server 2003 SBS Standard SP2
    TrueImage Enterprise Server 9.1 build 3832

    The trouble started after scheduling a nightly incremental job in TrueImage last week. The software listed above has been running in parallel for a few months without a problem.

    Any help would be appricated!
     
  6. minidisc0

    minidisc0 Registered Member

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    I loaded the newest build of TrueImage and rebooted and all is working correctly now.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello danh,

    Thank you for choosing Acronis Disk Backup Software.

    Please collect some information to let the issue be investigated thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post.

    Please make a screen shot of the Device Tree application the way described in this previous post.

    Please also collect the user.dmp and drwtsn32.log the way described in this previous post.

    If there are errors in the program logs, then please collect the corresponding log as well:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with error messages;
    - click "Save the log entry to file" (the diskette icon).

    Then please contact your software distributor with the collected information. It will help them investigating the problem and providing you with possible solution.

    Thank you.
    --
    Marat Setdikov
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello minidisc0,

    Thank you for choosing Acronis Remote Server Backup Software.

    We are glad to hear that your issue has been solved and you can use Acronis True Image successfully.

    If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

    Thank you.
    --
    Marat Setdikov
     
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